Bus Ops Trainer I

Natera; United States; Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive Benefits

Job summary

Natera is seeking an Business Operations Trainer to design and deliver training for new hires and existing staff across units. The role focuses initially on data entry and reporting training and will leverage Google Suite and Articulate Storyline/Rise to create engaging content.

You will assess readiness, track training impact, and collaborate with Operations leaders to address training needs and improve performance across teams.

Qualifications

• Experience designing and delivering training programs in live or virtual settings.
• Ability to develop training material, job aids and intranet resources.
• Knowledge of Elearning tools such as Articulate Rise/Storyline.
• Effective communication and presentation skills.

Responsibilities

• Develop and update training materials to meet new hire and ongoing training goals.
• Deliver training using multiple tools including Google Suite and Articulate platforms.
• Facilitate functional training for new hires and skills enhancement.
• Evaluate training effectiveness and provide curriculum feedback.
• Train on multiple products/functions as needed.
• Maintain records of training delivered and identify needs by team.
• Collaborate with management to assess productivity and conduct coaching.

Skills

Training design

Facilitation

Readiness assessments

Analytical skills

Articulate Rise/Storyline

Google Suite

Education

BS/BA degree or equivalent experience

High School Diploma

Tools

Articulate Rise

Articulate Storyline

Google Suite

eLearning platforms

Job description

The Business Operations Trainer will design training programs for new hires and existing team members. Training will include new hire training, cross-training into new products/functions, and refresher training to help address areas that require further focus.

The trainer is responsible for developing the training material, facilitating the training, conducting readiness assessments, and coordinating with the Operations team on general trainee readiness and additional training needs.

To be successful as a trainer, one must be observant and have excellent analytical skills. The trainer will use innovative and alternative teaching methods to ensure engagement across trainees and help prepare agents for new roles and responsibilities.

The focus of this role will initially be on data entry and reporting functions and will be utilized across business units.

PRIMARY RESPONSIBILITIES:

• Develop new or update existing training material to meet new hire and continuous training needs and to meet overall training objectives for the team. This includes training content, job aids, team intranet / resource sites.
• Utilize different tools to deliver training, including google suite, elearning platforms such as Articulate Storyline, Rise, videos, and engagement tools to keep training engaging and impactful.
• Facilitate training on functional content for both new hire training and skills enhancement training.
• Evaluate training effectiveness and share feedback during and post training to identify improvements to training curriculum / structure.
• The trainer may train on multiple products and functions as needed.
• Maintain an active list of training delivered and track any training needs by team and individual.
• Partner with team Management and Leadership to assess team member productivity, quality, and accuracy and conduct 1x1 coaching sessions as appropriate.
• Ensure proficiency in function processes and keep up to date on any changes due to process changes, system updates, and product launches.
• This role will work with PHI on a regular basis both in paper and electronic form and will have access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and Security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

• High School Diploma (or equivalent) required.
• BS/BA degree or equivalent years experience.
• At least 2 years experience designing and delivering training programs in a live or virtual setting required.
• Knowledge of and experience using Articulate Rise and/or Storyline strongly preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Effective interpersonal and communication skills.
• Strong presentation and facilitation skills.
• Excellent oral and written communication abilities.
• High-level computer and technical skills.
• Willingness to learn new processes and products in a rapidly evolving environment.
• Flexibility and collaboration skills with all levels of a large organization.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Natera’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.