Bus Experience & Planning Advisor - Retail Bank Operations

PNC Bank NA; Pennsylvania; Hybrid; USD 70.000 - 156.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Prescription drug coverage

Dental and vision

401(k) with match

Pension

Stock purchase plan

Education assistance

Wellness program

Paid holidays

Vacation days

Zusammenfassung

PNC is seeking a results-driven professional to lead process improvement and business planning initiatives within Retail Bank Operations. The role emphasizes Lean Six Sigma methodologies to identify gaps, drive cross-functional collaboration, and mitigate risks before they impact clients.

Responsibilities include executing strategic programs, communicating findings to executives, and guiding execution of business strategies with analytical rigor.

Qualifikationen

• 5+ years of industry-relevant experience.
• Bachelor's degree in a related field.
• No certifications or licenses are required for this role.
• No certifications/licenses are required as stated in the job posting.

Aufgaben

• Collaborates cross-functional teams to improve business planning methods.
• Executes key line of business initiatives and growth strategies.
• Demonstrates commitment to quality with customer focus and risk management.
• Executes and implements business planning processes.
• Develops roadmaps and assesses potential business impacts.
• Identifies opportunities that add value and achieve goals.
• Works with decision makers to ensure cross-business alignment.

Kenntnisse

Business Development

Business Intelligence

Competitive Strategies

Data Integration

Data Mining

Strategic Planning

Analytical Thinking

Problem Solving

Ausbildung

Bachelor's degree

Jobbeschreibung

Position Overview

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Roles and responsibilities

• Oversee process improvement programs that work with cross functional teams across the organization
• Use Lean Six Sigma methodology to review business processes and identify potential gaps and risks in key processes and mitigate potential client harm before it occurs
• Execute lateral leadership, delegating to peers on team and leading/influencing partners across the organization
• Use analytical skills and problem solving to identify solutions to potential gaps
• Effectively communicate through executive leadership findings and recommended solutions
• Confidently and effectively give recommendations to the execution of business strategies relying on analytical skills and problem-solving abilities

Preferred Skills: Strong Communication Skills Analytical Thinking Strong Organizational Skills

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Collaborates cross-functional teams to improve business planning methods.

Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.

Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.

Responsible for executing and implementing business planning processes.

Helps to designs strategic plans based on forecasts, and provides improvement recommendations.

Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.

Identifies and executes opportunities that add value to the business and to achieve business goals.

Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.

Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

PNC Employees values

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $70,000.00 – $156,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.