Data Center Technician - Council Bluffs

Ericsson; Urbandale (IA); On-site; USD 75,000 - 100,000; Full time

Job summary

Ericsson is looking for a highly motivated Data Center Optical Engineer based in Urbandale, Iowa. This role involves ensuring the proper installation, operation, and maintenance of optical transport infrastructures within customer data centers.

The ideal candidate will have 3–15 years of experience in data center operations, strong technical skills, and will frequently travel to various sites. Responsibilities include conducting audits and assisting in fiber installations.

Ericsson values diversity and is committed to creating an inclusive workplace.

Qualifications

• 3–15 years of experience working in data center operations or similar technical environment.
• Strong hands-on experience with various fiber optic cables.
• Demonstrated experience with optical testing and transport troubleshooting.

Responsibilities

• Conduct daily audits of work performed on behalf of Ericsson at customer sites.
• Interact directly with customers providing clear and concise reports.
• Assist with fiber installation, decommissioning, and remediation activities.
• Conduct and supervise optical testing and troubleshooting.
• Accurately interpret engineering documents and vendor documentation.

Skills

Team lead experience

Written and verbal English for customer communications

Organizational and documentation skills

Experience in data center operations

Hands-on experience with fiber optic cabling

Experience with optical testing and troubleshooting

Ability to multitask in high-pressure environments

Commitment to safety standards

Job description

Ericsson Inc. does not sponsor U.S. work authorizations for this job position, including immigration filings for H-1, H-1B1, E-3, O-1, and TN visas. Ericsson also does not hire F-1 students working on CPT or EAD for this position.

About The Role

We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They serve as the interface between the customer and Ericsson’s vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high‑quality execution across installations, migrations, remediation, break/fix, and remote hands services, utilizing strong hands‑on technical expertise. The role requires frequent travel, up to 100% of the time, to non‑home market sites for extended periods.

What You Will Do

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co‑locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face‑to‑face, providing clear and concise reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

The Skills You Bring

• Team lead experience.
• Strong command of written and verbal English for customer‑facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands‑on experience with connectorized fiber optic cabling, including single‑mode and multi‑mode fiber, LC, fan‑outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast‑paced, high‑availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Physical Requirements

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varying environmental conditions.

Equal Opportunity Employer

Ericsson is proud to be an Equal Opportunity employer. Key information about our commitment to diversity and inclusion is available upon request.