Building Automation Service Specialist

Siemens; Baltimore (MD); On-site; USD 65,000 - 111,000; Full time

Job summary

Siemens in Baltimore, MD is seeking a Service Specialist to support building automation systems. You will perform maintenance on projects, respond to service calls, and help customers save energy while improving reliability and comfort in commercial spaces across the greater Baltimore area.

The role requires 3+ years of preventive maintenance experience, knowledge of BACnet, Modbus and TCP/IP networks, and the ability to work overtime or on-call.

Qualifications

• 3+ years of experience in preventive maintenance and diagnostics of building automation systems.
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking.
• Engineering concepts, programming, startup and checkout, and troubleshooting.
• Ability to work in diverse conditions and lift up to 75 pounds.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Respond to service calls and perform repairs on automation systems.
• Maintain service tickets and documentation per policy.
• Provide customer training on proper system operation.

Skills

BACnet knowledge

Modbus

TCP/IP networking

English communication

Education

High school diploma

Specialized training/certification

Tools

Microsoft Office

Job description

**Job Family:** Buildings

**Req ID:** 525521

**Position Location:** This role supports our Baltimore, MD branch location, which serves customers throughout the greater Baltimore, MD area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

**Transform the everyday with us!**

Our **Service Specialists** perform assigned tasks on building automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Service Specialists are the face of Siemens,and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

**As a** **Service Specialist,** **you will:** ****

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
• Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work Rotational On-Call and/or Minimal Overnight Travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines

**You will make an impact with these qualifications:**

Basic Qualifications

• 3+ years of experience performing preventive maintenance and diagnostics of building automation systems
• Demonstrated on-the-job experience with:
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start‑up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be able and willing to work overtime and on‑call as needed
• Verbal and written communication skills in English
• Must be 18 years of age and possess a valid driver’s license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• High school diploma or state‑recognized GED
• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

#LI-TAG #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse

**Ready to create your own journey?** Join us today!

**About Siemens**

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource‑efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

**Our Commitment to Equity and Inclusion in our Diverse Global Workforce**

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

**Curious to see what a Building Automation Specialists does every day?**

Youtube Video (https://youtu.be/W6JV9XYtOKA?si=DAhv8vlYx-r9JHZ2)

**You’ll Benefit From**

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $64,643 – $110,817 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

**Organization:** Smart Infrastructure

**Job Type:** Full‑time

**Category:** Engineering