Builders FirstSource

Mitchellsd; Mitchell, Northern (SD, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Builders FirstSource is seeking an Inside Counter Sales Representative to assist customers and contractors with quotes, product information, and orders, in person or by phone. The role emphasizes excellent customer service, accurate pricing, and timely follow-ups.

You will gather product needs, provide takeoffs, and coordinate between purchasing, design, production, and the customer to drive sales while maintaining BFS standards.

Qualifications

• Minimum education: High School Diploma.

Responsibilities

• Represents the company during the sales process by collecting customer needs and design specs, acting as liaison between departments and customers.
• Responds to inquiries regarding product selection, pricing, and deliveries, and tracks orders and installations.
• Initiates calls to customers to generate sales and meet goals.
• Grows knowledge of sales techniques and product lines through company training.

Skills

Interpersonal skills

Communication skills

Customer service

Sales mindset

Attention to detail

Business math

Inventory knowledge

ERP systems

Microsoft Office

Cash handling

Education

High School Diploma

Tools

ERP software

Microsoft Office

Cash register

Job description

Job Description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information, both in person and over the phone, while maintaining the company standards of excellent customer service. They may handle special orders and advanced pricing. This position generates sales by gathering customer’s product needs, design specifications and acts as the company liaison between the company and the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.


• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.


• Initiates telephone calls to customers to generate sales to achieve a projected sales goal.


• Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.


• Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.


• Provides accurate and complete material take offs of single/multiple family home projects.


• Provides technical assistance to drafting and engineering as required.


• Analyze and size various lumber products using appropriate software.


• Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability.


• Codes and inputs customer orders, pricing information and additional data into the computer system.


• Creates accurate and complete invoices, work orders, and sales tickets.


• Maintains stock levels on the sales floor and in the stockroom.


• Operates and balances cash register daily.


• Research credits, returns, and late payments as needed.


• Works with outside sales representatives to ensure customer satisfaction.


• Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum education required: High School Diploma


• Minimum experience required: 1-2 years in building material industry with extensive knowledge of product and application.

COMPETENCIES

• Good interpersonal and customer relations skills and excellent oral and written communication skills.


• Strong verbal and written communication skills


• Good interpersonal and influencing skills


• Knowledge of basic sales techniques and concepts


• Strong attention to detail


• Knowledge of business math


• Knowledge of company products, production processes and product standards


• Knowledge of building materials, applications, related equipment, and/or construction industry.


• Familiar with inventory and inventory control.


• Ability to operate computer, calculator & cash register.


• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program


• Must be able to drive and walk throughout yards, plants, and offices.