Budtender FT

Renew Cannabis Co.; Solon (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

PharmaCann is seeking a Budtender in an on-site store in Ohio. The role emphasizes delivering a world-class customer experience, educating customers about cannabis products, and maintaining compliance with policies and safety standards.

The position requires 21+ years old, a high school diploma, 2 years of retail customer service experience, strong communication and math skills, and the ability to manage a cash register and POS system. Weekend/evening availability is required.

Qualifications

• Minimum 21 years of age or as required by state regulations.
• High School diploma required.
• Minimum 2 years’ experience with customer service in a fast-paced retail environment.
• Strong analytical skills to assess data, facts, and figures.
• Intermediate-level math skills.
• Proven ability to accurately manage a register.
• Exceptional customer service skills.
• Strong attention to detail and problem-solving in a calm, professional manner.
• Strong computer-based skills.
• Dynamic interpersonal and communication skills.
• Business-minded and self-motivated.
• Valid driver’s license and ability to pass MVRO background check.
• Bilingual is a plus for specific locations.

Responsibilities

• Meet & exceed personal sales volume and KPI goals.
• Assist in building a strong retail business and embrace change.
• Contribute to a world-class hospitality program.
• Drive repeat business through local networking and data capture.
• Maintain knowledge on products and cannabis laws/regulations.
• Answer customer questions and educate on products and usage.
• Maintain high customer experience standards and engagement.
• Accurately process transactions and manage the POS system.
• Follow dispensary safety protocols and security requirements.
• Flexible scheduling including weekends, evenings, and holidays.
• Support other duties (call center, inventory, outreach, delivery, merchandising).
• Possibly hold a driver’s license and drive as required.
• Represent the organization positively to employees, customers, and community.
• Align with PharmaCann values and objectives.

Skills

Customer service

Math skills

Register management

Computer skills

Interpersonal skills

Analytical thinking

Education

High School diploma

Job description

Job Summary

The Budtender is responsible for creating a world-class customer experience for all customers. The Budtender will promote a positive, customer service-oriented, and compliant work environment This position is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location.

The Budtender is responsible for compliance with all policy and procedures and all other operational objectives of the business., as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The Budtender must be passionate about their role and have a strong willingness to help people become educated about cannabis.

Duties and responsibilities or (Essential Functions)

• Meet & exceed personal sales volume and KPI goals
• Assist in building a great company and business that disrupts the traditional retail model and embrace change
• Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program
• Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty
• Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation
• Proactively answer customer questions and ensure knowledge of products and usage
• Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge
• Accountable for accurately utilizing PharmaCann’s Point of Sale system, including state systems and new customer files.
• Execute customer transactions with high attention to detail and ensure accuracy in register transactions
• Execute PharmaCann’s dispensary protocols including safety protocols
• Complies with all security, safety, and legal requirements
• Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules
• Maintain a clean and organized workplaceThis role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising
• Dependent upon the state and/or location, this position may be required to hold a current driver’s license and maintain a good driving record
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications

• Minimum 21 years of age (or as required by state regulations)
• A minimum of a High School diploma is required
• Minimum 2 years’ experience with customer service in a fast-paced retail environment
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise and experience to accurately manage a register
• Exceptional customer service skills
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business-minded personality
• A highly self-motivated and ethical individual
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check (state specific)
• Bilingual is a plus for specific locations.

Starting pay is $16/hr

Working conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.
• May require minimal travel.
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to read, speak, and listen. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms. This employee is required to use a phone and may be required to lift up to 50 pounds.

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.