BTS Product & Delivery Intern at Save the Children

Wayne State University; Columbia (CT); Hybrid; USD 23,419 - 24,727; Part time

Benefits offered by this job

Mentorship from experienced leaders

Professional Development opportunities

Flexible working models

Job summary

Wayne State University is offering a BTS Product & Delivery Intern position aimed at supporting vulnerable children. This role is vital in documenting product capabilities, improving access to information, and enhancing collaboration.

You will work in a hybrid capacity, primarily in Connecticut, and gain hands-on experience in high-impact global initiatives while collaborating with diverse teams. The role requires enrollment in a degree program and proficiency in documentation tools.

Qualifications

• Must be actively enrolled or have graduated within 6 months.
• Ability to manage multiple priorities and meet deadlines.
• Professional proficiency in spoken and written English.

Responsibilities

• Document existing product features and processes.
• Develop organized artifacts to improve understanding.
• Audit documentation and identify gaps.

Skills

Communication

Collaboration

MS Office proficiency

Documentation skills

Education

Currently enrolled in or recently graduated from a degree program

Tools

Jira

SharePoint

Confluence

Job description

The Role

As the BTS Product & Delivery Intern, you’ll be integral to our work in helping vulnerable children achieve a brighter future. You’ll bring clarity to our product landscape by documenting current capabilities, organizing knowledge, and improving access to critical information. Your work will enhance collaboration, reduce inefficiencies, and enable teams to make better, faster decisions. Ultimately, your contributions will help build a more effective and transparent foundation that supports impactful, mission-driven outcomes.

Location

Hybrid – Washington DC, Fairfield, CT or Lexington, KY office locations

What You’ll Be Doing (Essential Duties)

*not inclusive of all role responsibilities. May be subject to change

• Review and document existing product features, workflows, and processes to build a clear, structured view of the current landscape.
• Develop organized artifacts such as product maps, process flows, and feature inventories to improve shared understanding.
• Audit existing documentation, identify gaps or redundancies, and restructure content for clarity, usability, and consistency.
• Organize, clean up, and update SharePoint sites to ensure content is accurate, accessible, and aligned with team needs.
• Design intuitive structures and naming conventions to make key product information easy to find and navigate.
• Work closely with product managers, engineers, and stakeholders to gather insights and validate documentation.
• Recommend ways to improve knowledge management processes, tooling, and documentation standards.
• Assist with creating and maintaining up-to-date documentation as the product evolves.

Required qualifications for the role

• Must be actively enrolled in an Associates, Bachelors, or Master’s degree program, or have graduated within 6 months of the start date.
• Demonstrated ability to communicate professionally and collaborate effectively with individuals and teams.
• Demonstrated ability to meet deadlines and manage multiple competing priorities.
• Professional proficiency in MS Office suite.
• Professional proficiency in spoken and written English.

Preferred qualifications for the role

• Experience working with Jira for tracking tasks, managing backlogs, and collaborating within Agile environments.
• Familiarity with product documentation tools and knowledge management platforms (e.g., SharePoint, Confluence).
• Excellent writing and research skills.
• Strong interest in global development, humanitarian, and/or domestic policy issues.
• Demonstrated success providing excellent customer service.

What’s In It for You

Professional Development

• Hands-on experience working on high-impact global initiatives.
• Structured skill development and engagement program (SME trainings, social mixers and LinkedIn Learning courses).
• Access to mentorship from experienced leaders in humanitarian and nonprofit sectors.
• Opportunities to present your work and insights to leadership.

Deep Connections & Collaboration

• Build authentic relationships with a diverse, mission-driven cohort of colleagues and fellow interns.
• Join a community that values inclusion, belonging and collective success.
• Hybrid and flexible working models that support autonomy and innovation.
• Agile team structures that allow you to contribute ideas and implemented them.
• Trust-based culture focused on outcomes, not just hours.

Purpose-Driven Work

• Make a meaningful difference in children’s lives—your work directly contributes to global change.
• Opportunity to align your personal values with your professional journey and share with mutually invested colleagues.

Classification

Intern / Fellow

Compensation

$17.00-$17.95 / hour (depending on location)

Hours

maximum 24 hours per week

Dates

September 28, 2026 - December 11, 2026

About Us

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.