BTR Onsite Service Technician

BSFR Property Management LLC; Huntsville (AL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Wellness credits

PTO

Job summary

Maymont Homes is seeking a Build-to-Rent Onsite Service Technician in Huntsville, AL. The role ensures a clean, safe, well-maintained living environment by handling maintenance requests and proactive upkeep.

You will be the onsite representative supporting resident satisfaction and operational excellence with strong technical skills and independent work habits. The position requires high school diploma or equivalent, relevant maintenance experience, and HVAC/plumbing/electrical knowledge.

Qualifications

• High school diploma or equivalent is required.
• Technical or trade school certification is preferred.
• Prior maintenance experience in residential or property management is preferred.
• Experience with HVAC, plumbing, electrical, and general maintenance repair is preferred.

Responsibilities

• Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks.
• Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns.
• Complete work orders accurately and efficiently while minimizing disruption to residents.
• Respond promptly and professionally to emergency maintenance requests.
• Serve as a primary onsite point of contact for resident maintenance issues and service requests.
• Communicate clearly and professionally with residents regarding work order status and resolution timelines.
• Collaborate with onsite and centralized teams to ensure timely resolution of service requests.
• Build positive resident relationships to support satisfaction and retention.
• Maintain courteous and service-oriented interactions at all times.
• Maintain cleanliness and appearance of common areas, amenities, and exterior grounds.
• Assist in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation.

Skills

Technical aptitude

Troubleshoot issues

Customer service

Multitasking

Attention to detail

Teamwork

Driver's license

Physical stamina

Education

High school diploma or equivalent

Technical or trade school certification

CPO (Certified Pool Operator)

HVAC certification

CAMT (Certified Apartment Maintenance Technician)

Job description

Location

Huntsville - 1 Nestledown Drive, Nestledown Farms

Business Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Location: NestleDown Farms (1 NestleDown Drive, Huntsville, AL 35824)

Position Summary

The Build-to-Rent Onsite Service Technician is responsible for maintaining the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well‑maintained living environment for residents, visitors, and team members through timely completion of maintenance requests and proactive property upkeep. The technician serves as a key onsite representative, supporting resident satisfaction, retention, and operational excellence through responsive service and high‑quality workmanship. This position requires strong technical maintenance skills, excellent customer service, and the ability to work independently in a fast‑paced residential.

Essential Job Functions

1. Functional Responsibilities
   • Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks
   • Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns
   • Complete work orders accurately and efficiently while minimizing disruption to residents
   • Respond promptly and professionally to emergency maintenance requests
2. Resident Experience
   • Serve as a primary onsite point of contact for resident maintenance issues and service requests
   • Communicate clearly and professionally with residents regarding work order status and resolution timelines
   • Collaborate with onsite and centralized teams to ensure timely resolution of service requests
   • Build positive resident relationships to support satisfaction and retention
   • Maintain courteous and service‑oriented interactions at all times
3. Property Upkeep
   • Maintain cleanliness and appearance of common areas, amenities, and exterior grounds
   • Assist in unit turns including cleaning, painting, minor repairs, and move‑in readiness preparation
   • Ensure tools, materials, and equipment are properly maintained and stored
   • Support overall community presentation standards and readiness
4. Safety & Compliance
   • Follow all safety procedures, company policies, and applicable local, state, and federal regulations
   • Maintain a safe working environment and report hazards or safety concerns immediately
   • Participate in required training and ongoing development programs
   • Ensure compliance with maintenance standards and operational guidelines
5. Additional Responsibilities
   • Act as the onsite maintenance representative for assigned BTR community
   • Support training compliance and operational initiatives as assigned
   • Perform other duties as assigned by supervisor or leadership

Performance Expectations & Key Metrics

• Work order completion time and efficiency
• Warranty and follow‑up completion rates
• Unit turnover turnaround time
• Resident satisfaction scores (KPI/reputation management systems)
• Maintenance responsiveness and service reliability
• Training completion compliance (as assigned)

Required Qualifications

• Education
  • High school diploma or equivalent required
  • Technical or trade school certification preferred
• Experience
  • Prior maintenance experience required, preferably in residential or property management environments
  • Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred
• Skills & Competencies
  • Strong technical aptitude across multiple maintenance disciplines
  • Ability to troubleshoot and resolve maintenance issues independently
  • Strong customer service and communication skills
  • Ability to manage multiple tasks in a fast‑paced environment
  • Strong attention to detail and organizational skills
  • Ability to work both independently and as part of a team
  • Valid driver’s license and reliable transportation required
  • Ability to perform physically demanding work in varying environments
• Preferred Qualifications
  • CPO (Certified Pool Operator)
  • HVAC certification
  • CAMT (Certified Apartment Maintenance Technician)

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation: Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance) Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions Ability to work in various positions and access confined or elevated spaces as required Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets) Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position: Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work Use of personal protective equipment (PPE) as required Work may involve travel between multiple properties within an assigned region Interaction with residents, vendors, contractors, and internal team members in a professional manner Work is often fast‑paced with changing priorities, service requests, and deadlines On‑call, overtime, or extended hours may be required based on business needs, including evenings and weekends

Why work for Maymont Homes?

• Our Mission - "We Positively Impact the Lives in the Communities We Serve."
• Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full‑time employees.
• Career Growth - With continued expansion planned for Maymont, you’ll find meaningful opportunities to grow your skills, advance your career, and make an impact.
• Strong Foundation - As part of Brookfield Asset Management, one of the world’s largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

#MYMT The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world‑class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.