BSC Store Manager

San Antonio Lighthouse for the Blind; Texas; On-site; USD 55,000 - 85,000; Full time

Job summary

Vibrant Works in the United States (Texas) is seeking a Base Service Center Manager to oversee operations of the Base Service Center. Responsibilities include logistics, budget control, personnel management, scheduling, and sales and marketing within a duty environment.

The role requires 3-5 years in POS/shipping/receiving and supervisory experience, with knowledge of retail operations and government/military logistics preferred. Safety, ETS compliance, and strong customer service are essential.

Qualifications

• Basic math and computation.
• Excellent customer service skills.
• Must be able to communicate effectively with all levels of the organization.

Responsibilities

• Nurtures relationships with internal and external customers; ensures positive relationships are maintained with all customers.
• Address customer concerns and complaints.
• Coordinate receipt, storage, and distribution of supplies, materials and equipment.
• Maintain a clean and safe work environment.
• Lead scheduling and personnel actions for the base store.

Skills

Basic math

Customer service

Communication

English fluency

Education

High school diploma

Job description

Reports to: Director of BSC Stores Department: Base Service Centers Classification: Exempt Travel: up to 5%JOB SUMMARY:The BSC Manager is responsible for managing the operations of the Base Service Center. Other primary responsibilities include logistics, budget preparation and control, personnel management, scheduling activities, facility maintenance, and sales and marketing.JOB FUNCTIONS AND RESPONSIBILITIES:Nurtures relationships with internal and external customers; ensures positive relationships are maintained with all customersAddress customer concerns and complaintsEstablish and implement marketing program to improve and increase customer satisfactionMake appropriate sales calls on existing customers and prospective customersCoordinate all personnel actions with the Lighthouse administrationPrepare work schedules and assignments for employees at the base storeDelegate tasks and direct employeesTrack, inventory, and bar code using the point of sale systemEnsure adherence with Essentially-The Same (ETS) compliance policiesMaintain control of inventory (in receipt, storage, and shelf stocking)Coordinate receipt, storage, and distribution of supplies, materials and equipmentMaintain Material Safety Data Sheets (MSDS)Maintain a clean and safe work environmentEnsure quantities of goods received are correct and accurateSupervise all physical inventory activitiesTake monthly inventory and reconcile results with paper inventory; Investigate discrepancies and report un-reconciled itemsAssist in selection of new employeesTrain new employees and provide orientationPerform minor repairs to store equipment; Initiate service calls, when necessaryAssume additional responsibilities, perform additional duties, and complete special projects as assignedDemonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be TrustworthyEDUCATION/EXPERIENCE:High school diploma or equivalent required3-5 years experience managing and operating a point of sale system, shipping and receiving, marketing, sales and customer service2 years experience in a supervisory position2 years experience with military and/or supply stores preferredKnowledge of retail store operations, management, supervision, and logisticsKnowledge of military policies and proceduresKnowledge of Federal Supply System, including nomenclature and numbering systemsSKILLS/ABILITIES:Basic math and computationAbility to speak, read and write in English (fluently)Excellent customer service skillsMust be able to communicate effectively with all levels of the organizationMust be able to provide world class customer service with vendors and partners; ability to create and maintain positive relationships with both internal and external customersPHYSICAL REQUIREMENTS:Must be able to lift 50 lbs.Must be able to report to workstation without assistance.Must be able to sit/stand for long periods of time.Must be able to conduct repetitive motions on a daily basis.This job description does not imply these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operations of the Division/Department upon request by his/her supervisor.Please note: Under the AbilityOne Program, Vibrant Works gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring preference is completely voluntary. Requesting such information is also a part of our affirmative action efforts. Information that is disclosed will remain confidential. Also, your decision not to disclose disability status will not have a negative impact in the hiring process.Vibrant Works is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, the presence of any sensory, mental or physical disability, the use of a dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local law.