BSC Customer Service Liaison FT

SAN-Antonio-Lighthouse-For-the-Blind; Fort Cavazos (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Vibrant Works is seeking a Customer Service Liaison to serve as the primary contact for customers at Fort Cavazos, TX, ensuring satisfaction and maintaining positive relationships with stakeholders. Working with base service centers, the CSL tracks orders, handles inquiries by email/phone, verifies sales orders, and supports inventory control while upholding our values of service and teamwork.

This role requires a high school diploma, strong communication, basic math and computer skills, and a

Qualifications

• High school diploma or equivalent required.
• Experience with base service centers or nonprofit orgs is highly preferred.
• Experience with Windows and basic computing helpful.

Responsibilities

• Track customer order status and follow up on inquiries.
• Receive orders by email, fax, and phone and verify sales orders.
• Audit orders for pricing and minimum quantities.
• Assist with inventory control and backorder creation.
• Handle customer concerns and feedback with a customer-centric approach.
• Perform routine data entry and support other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Typing

Multitasking

Education

High School diploma or equivalent

Tools

Windows

Office software

Job description

Reports to: BSC Manager Department: Base Service CentersClassification: Non-Exempt Travel: occasionally (up to 10%)JOB SUMMARY:The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL’s primary role is to ensure customer satisfaction with the product or service, and help maintain positive and profitable customer relationships. Working closely with store personnel, they provide total oversight of customer requests and provide quality customer service.JOB FUNCTIONS AND RESPONSIBILITIES:Tracks customer order status, conducts follow ups, and secures transfers for delayed shipments, and notification of received merchandiseReceives customer orders and inquiries from e-mail, fax and telephoneVerifies and audits sales orders;Ensures creation of backorders when applicableEnsures accuracy in price and minimum order quantityAddresses customer concerns and complaints; and keeps store management involved in any customer feedbackWorks AR for customer accountsAssists with inventory controlCompletes special projects as neededMust be able to conduct repetitive motions on a daily basis.Must be able to stand/sit for long periods of timeOther duties as assignedDemonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be TrustworthyEDUCATION/EXPERIENCE:High School diploma or equivalent requiredExperience working with a base service center (BSC) highly preferredExperience with WindowsNonprofit experience a plusSKILLS/ABILITIES:Customer Service Skills requiredMust carry a mentality of being customer-centric (customer-focused)Basic Math skills requiredBasic computer skills requiredAbility to type on a keyboard and operate general office equipmentExcellent communication skills requiredAbility to organize, prioritize and follow through on tasks and projectsAbility to pay close attention to detailWillingness to be a leader, with a strong commitment to teamworkPHYSICAL REQUIREMENTS:Prolonged periods of sitting, standing and bendingMust be able to lift up to 50 poundsThis job description does not imply these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operations of the Division/Department upon request by his/her supervisor.Please note: Under the AbilityOne Program, Vibrant Works gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring preference is completely voluntary. Requesting such information is also a part of our affirmative action efforts. Information that is disclosed will remain confidential. Also, your decision not to disclose disability status will not have a negative impact in the hiring process.Vibrant Works is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, the presence of any sensory, mental or physical disability, the use of a dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local law.