BSA/FCC Program Advisor

Customers Bank; West Reading (Berks County); On-site; USD 70,000 - 90,000; Full time

Job summary

Customers Bank in West Reading, PA, is seeking a BSA/AML Compliance Analyst to maintain expertise in regulations and provide guidance across the Bank's business units. The role involves monitoring compliance, producing documentation, and ensuring adherence to regulatory changes.

Ideal candidates will have a Bachelor's Degree and at least 5 years of relevant experience, alongside strong analytical and communication skills. The position offers a collaborative environment and the chance to influence compliance practices within the organization.

Qualifications

• Minimum 5 years experience in BSA/AML, Compliance or Operations analysis.
• Expert knowledge of BSA/AML and OFAC regulations.
• Legally eligible to work in the United States without sponsorship.

Responsibilities

• Maintain subject matter expertise for BSA/AML and OFAC regulations.
• Provide guidance and oversight to business units about compliance.
• Ensure accurate documentation and follow up on action plans.

Skills

Time management

Analytical skills

Effective communication

Problem-solving

Report writing

Education

Bachelor's Degree in relevant field

Tools

Microsoft Suite

Job description

Responsibilities

This position is responsible for maintaining subject matter expertise for BSA/AML and OFAC related regulations and areas at the Bank. As the second line of defense, the role provides support, guidance, and oversight of applicable business units within the Bank to understand risks, products, services, and controls of each business line on any projects and produce implementation. This includes, but is not limited to, researching and opining on compliance questions, due diligence, monitoring new and changing regulations, maintenance and review of compliance related policies and procedures, communication and coordination of required regulatory changes, active partnership on all initiatives to provide compliance insight, compliance risk evaluation, and completion of special projects as requested by management. The role may require interaction with internal auditors, state examiners, federal examiners, and other regulatory bodies. A critical function is to maintain accurate and up-to-date documentation, including internal and external compliance issues tracking, and to follow up on documented action plans and target dates to ensure completion/implementation.

Key Skills

• Time management and priority setting.
• Ability to handle multiple tasks simultaneously and work under tight deadlines.
• Effective verbal and written communication skills.
• Strong analytical, critical thinking and problem‑solving skills with the ability to exercise sound and balanced judgment.
• Proactive identification of risks and the ability to propose solutions.
• Ability to work independently as well as with a range of senior managers, peers, and junior colleagues.
• Ability to build strong and productive working relationships.
• Report writing and documentation.
• Maintain up-to-date knowledge of Bank policies, procedures, and industry best practices.
• Skilled in drafting, reviewing and updating compliance policies and procedures.
• Ability to develop and deliver compliance training to business units.
• Understanding of how compliance tools integrate with core banking systems.
• Experience in interpreting and implementing regulatory changes.

Must Haves

• Minimum 5 years of experience in BSA/AML, Compliance or Operations analysis roles that work closely with the BSA Compliance area.
• Expert knowledge of BSA/AML and OFAC regulations.
• Bachelor's Degree or equivalent work experience.
• Legally eligible to work in the United States without sponsorship.
• Ability to prioritize, multi‑task and meet deadlines.
• Accountable for all actions and sets a high standard for self‑performance and completion of tasks.
• Apply both technical and general business knowledge to resolve issues in the assigned function.

Nice to Haves

• ACAMS or similar certification preferred.

Technology Skills

• Proficiency with the Microsoft Suite and ability to learn and work with other Customers Bank applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.