Brokerage Specialist - Virtual

Alight Solutions Ltd; United States; Hybrid; USD 50,000 - 60,000; Full time

Job summary

Alight Solutions is seeking a Representative for Alight Financial Services who will support customers with securities accounts, retirement planning, and education funding. The role requires knowledge of brokerage services, and the ability to troubleshoot, research issues and develop solutions.

Responsibilities include guiding clients on account types, plan rules, and IRA options, while building effective relationships with internal teams.

Qualifications

• 5 years financial industry experience.
• Ability to educate callers on complex retirement and education funding concepts.
• Strong communication and interpersonal skills for customer interactions.

Responsibilities

• Help customers select appropriate providers for After Tax Brokerage Accounts.
• Provide information on plan distributions, loans, investment choices and plan rules.
• Identify appropriate IRA types and communicate recommendations clearly.
• Navigate the PFC 529 site to retrieve information on college savings options.
• Build a knowledge base and clearly communicate the advisor relationship to employees.

Skills

Financial industry experience

Communication skills

Independent work

Education

FINRA SIE certification

FINRA Series 6 License

FINRA 63 License

Job description

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absent management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

About the Role

The Representative role at Alight Financial Services requires knowledge of the securities industry, brokerage investing, and other company services. Effective communication skills are essential for customer and support interactions, as well as independent work, troubleshooting, researching issues, and developing solutions.

Responsibilities

• Working knowledge of types of After Tax Brokerage Accounts and objectively help customer select most appropriate provider.

• Working knowledge of general qualified plan requirements. Able to provide information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules.

• Understanding types of IRA accounts and being able to identify which IRA is appropriate and communicate effective.

• Understanding of the college savings plan options available through the PFC. Must be able to effectively navigate internal PFC 529 web site to retrieve needed information.

• Being able to build a knowledge base and effectively communicate to employees what the advisor relationship is.

Requirements

• 5 years financial industry experience.

• Possess the FINRA SIE certification and able to obtain FINRA Series 6 License and 63 License within 6 months of employment.

• Possess ability to utilize conceptual thinking to identify patterns, apply concepts and clarify complex information.

• Possess ability to educate callers on complex retirement and education funding concepts is necessary.

• Possess ability to listen to customers, to understand both articulated and unarticulated needs.

• Possess rapport building and interpersonal skills.

• Possess teamwork skills needed to engage the energies of others on the team, within the Call Center and DC (Defined Contribution) Client Teams to help in achieving goals.

• Possess ability to use data to persuade and influence customers to objectively guide them.

• Possess ability to ask relevant probing questions to better assess customer needs.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

50,000.00 USD

Maximum :

60,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.