Brokerage Product Operations Analyst

Empower; United States; Hybrid; USD 66,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, vision and life

401(k) with company match

Tuition reimbursement

Paid time off + holidays

Volunteer time off

BRGs and inclusion

Job summary

Empower is seeking a Brokerage Product Operations Consultant to serve as a subject matter expert and registered principal for self-directed brokerage products and operations. You will oversee transactions, perform supervisory reviews, and collaborate across Legal, Compliance, Operations, and more to ensure regulatory compliance and accurate processing.

You will drive improvements, lead system enhancements, and provide guidance and training to internal partners while supporting client discussions

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 3+ years of financial services experience, including brokerage operations.
• Knowledge of self-directed brokerage products and regulatory requirements.
• FINRA Series 7, 24, and 63 registrations required.
• FINRA Fingerprinting required.
• Ability to investigate and resolve complex brokerage, regulatory, and client issues.
• Strong communication skills to explain brokerage requirements.
• Attention to detail and timely work within processing timelines.
• Proficiency with MS Office; ability to learn brokerage systems.

Responsibilities

• Serve as subject matter expert and registered principal for SDB products and operations.
• Perform supervisory reviews and principal-level oversight per regulatory requirements.
• Process SDB activities: new accounts, openings, maintenance, transfers, and requests.
• Monitor and resolve complex broker applications and service requests.
• Conduct suitability and transaction reviews and escalate issues per rules.
• Identify and mitigate regulatory, financial, operational, and client risks.
• Collaborate with Legal, Compliance, Operations, Sales, Systems, and others to resolve issues.
• Coordinate with external brokers and providers on transactions and enhancements.
• Support regulatory, product, process, and technology initiatives with requirements and testing.
• Evaluate procedures and implement controls to improve accuracy and efficiency.
• Provide guidance and training on brokerage product and regulatory topics.
• Support client discussions needing SDB expertise.
• Support related brokerage and investment products as needed.
• Perform other duties as assigned.

Skills

Financial services

Brokerage knowledge

Regulatory knowledge

Written communication

Attention to detail

MS Office

Independent judgment

Education

Bachelor's degree in Business/Finance or related field

3+ years financial services experience

FINRA Series 7/24/63 registrations

FINRA Fingerprinting

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Brokerage Product Operations Consultant serves as a subject matter expert and registered principal supporting self-directed brokerage (SDB) products and operations. The role performs and oversees brokerage operational activities, conducts principal-level supervisory reviews, resolves complex and escalated issues, and identifies and mitigates operational, financial, and regulatory risk.

The Consultant partners with internal business areas, external brokerage firms, investment providers, and vendors to support SDB products, transactions, operational controls, regulatory compliance, and service delivery. The role also leads product, process, and system improvements and supports related brokerage and investment products as business needs require.

What You Will Do

• Serve as a subject matter expert and registered principal for self-directed brokerage (SDB) products, brokerage operations, and applicable registered activities
• Perform supervisory reviews and principal-level oversight in accordance with applicable regulatory requirements and Company policies and procedures
• Perform and oversee SDB brokerage processing, including new account review and acceptance, account opening, account maintenance, contributions, asset transfers, and other customer requests
• Monitor outstanding brokerage applications, transactions, and service requests; investigate and resolve complex or escalated issues to ensure accurate and timely completion
• Conduct applicable suitability and transaction reviews, identify exceptions, and escalation or resolve issues in accordance with established regulatory and supervisory requirements
• Identify, assess, and mitigate regulatory, financial, operational, and client risks associated with SDB products, brokerage transactions, and operational processes
• Collaborate with Legal, Compliance, Operations, Service, Sales, Systems, Financial Control, Product, Relationship Management, and other business areas to resolve issues and coordinate brokerage activities
• Coordinate with external brokerage firms, investment providers, and vendors regarding transactions, service issues, conversions, product changes, and operational enhancements
• Support regulatory, product, process, and technology initiatives, including business requirements development, system testing, implementation, audits, reporting, and ongoing operational controls
• Evaluate brokerage procedures, processes, and controls; implement improvements that enhance accuracy, operational efficiency, risk management, and the client and participant experience
• Provide brokerage product, operational, supervisory, and regulatory guidance and training to internal business partners
• Support client and prospective client discussions requiring self-directed brokerage expertise, as appropriate
• Support related brokerage and investment products based on business needs.
• Perform other duties as assigned

What You Will Bring

• Bachelor's degree in Business, Finance, or a related field, or equivalent related experience
• Three or more years of financial services experience, including demonstrated experience with brokerage products, brokerage operations, or transaction processing
• Demonstrated knowledge of self-directed brokerage products, account operations, transaction processing, and applicable securities regulatory requirements
• FINRA Series 7, Series 24, and Series 63 registrations required
• FINRA Fingerprinting required
• Demonstrated ability to investigate, analyze, and resolve complex brokerage, operational, regulatory, and client issues
• Demonstrated ability to identify operational and regulatory risks, evaluate controls, and implement corrective actions
• Strong written and verbal communication skills, including the ability to communicate complex brokerage and regulatory requirements to varied audiences
• Strong attention to detail and ability to complete work accurately within established processing and service timelines
• Proficiency with Microsoft Office applications and ability to learn systems required to support self-directed brokerage products and brokerage operations
• Ability to exercise independent judgment within established policies, procedures, supervisory requirements, and regulatory standards

What Will Set You Apart

• Experience supporting self-directed brokerage accounts, investment products, or retirement plan products
• Experience performing registered principal supervisory reviews, reviewing brokerage transactions, and resolving supervisory exceptions
• Experience supporting brokerage account administration, asset transfers, transaction processing, and complex operational issue resolution
• Experience participating in brokerage system enhancements, operational process improvements, system testing, or regulatory change initiatives
• Experience collaborating with external brokerage firms, investment providers, and vendors to improve operational processes and service delivery

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

What We Offer You

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$65,600.00 - $92,675.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer

• Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.