Broker Service Representative

The Elevance Health Companies, Inc.; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) +match

Medical

Paid Time Off

Job summary

Elevance Health is seeking a Broker Service Representative to handle service-related inquiries and coordinate support across departments. The role offers full-time virtual work with required on-site training sessions and occasional in-person onboarding.

Responsibilities include responding to inquiries via phone, email, or chat for brokers, groups, or account management, resolving errors, and guiding clients through portals and mobile apps. Prior customer service experience is essential.

Qualifications

• Requires a HS diploma or equivalent and a minimum of 3 years claims/customer service experience or 1 year in an automated environment or any combination
• Associate degree preferred

Responsibilities

• Provides timely and effective responses to service-related concerns and issues.
• Talks with brokers, groups or account management by phone, email, and/or chat to ensure the best service possible.
• Answers inquiries regarding health plan or service issues, investigates, and resolves errors.
• Coordinates complaint resolution concerning billing, enrollment, claims, benefits, pharmacy, authorizations, coordination of benefits or services rendered.
• Assists with Portal and client Mobile applications and other online tools.
• Completes simple transactions and coordinates service needs with other departments as required to ensure service and satisfaction.
• Occasional member support may be required.

Skills

Customer service

Education

HS Diploma or equivalent

Associate degree preferred

Job description

Position Title

Broker Service Representative

Shift

Monday-Friday

Location

Virtual: This role enables associates to work virtually full-time, except for required in‑person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work‑life integration, and ensures essential face‑to‑face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Responsibilities

• Provides timely and effective responses to service-related concerns and issues.
• Talks with brokers, groups or account management by phone, email, and/or chat to ensure the best service possible.
• Answers inquiries regarding health plan or service issues, investigates, and resolves errors.
• Coordinates complaint resolution concerning billing, enrollment, claims, benefits, pharmacy, authorizations, coordination of benefits or services rendered with appropriate department(s).
• Assists with Portal and client Mobile applications and other online tools.
• Completes simple transactions and coordinates service needs with other departments as required to ensure service and satisfaction.
• Occasional member support may be required.

Minimum Requirements

• Requires a HS diploma or equivalent and a minimum of 3 years claims/customer service experience or 1 year of company experience in an automated customer service, claims, enrollment & billing environment; or any combination of education and related experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

• Associate degree preferred.
• Job Level: Non-Management.
• Non-Exempt.
• Workshift: Job Family: CUS > Broker Services.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs (unless covered by a collective bargaining agreement)
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Accommodation

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Background Screening

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Notes

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.