Broker Assistant

Advance Trading, Inc; Bloomington (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Advance Trading, Inc. is seeking a Broker Assistant to provide support to Commodity Trading Brokers by maintaining customer accounts. In this role, you will serve as the primary contact for assigned customers and be responsible for entering orders and reconciling trades.

The ideal candidate will have 1-3 years of customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Word and Excel is essential.

Qualifications

• 1-3 years' experience providing outstanding customer service.
• Flexibility with shift hours required.
• Ability to learn quickly and adapt to a fast-paced environment.

Responsibilities

• Serve as primary contact for assigned customers.
• Enter new orders, changes, and cancellations into the system.
• Reconcile trades and accounts to ensure accuracy.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Trading, Inc. (ATI) is a forward thinking, non-proprietary commodity brokerage firm providing risk management and market guidance to grain producers, commercial elevators, and end users including energy producers and livestock feeders. ATI’s client base spans the entire globe, with businesses throughout North America, South America, Europe, Africa, Asia, and the Middle East. Our highly skilled team delivers individualized strategies, sound advice, and solid recommendations based on extensive research and market analysis, giving our clients a competitive edge in today’s complete marketplace.

Job Description

The Broker Assistant (BA) provides support to Commodity Trading Brokers by maintaining their customer accounts. To succeed in this position, the BA must be a quick thinker who can easily jump from one task to the other in a fast paced, time sensitive environment.

• Serves as primary contact for assigned customers
• Accept and enter new orders, changes, and cancellations into electronic order system via phone, e-mail, and instant messaging
• Reconcile HMS trades to ensure order entry accuracy
• Reconcile accounts and update customer information
• Create reports for customer and broker use
• Reconcile monthly broker commissions
• Plan and organize meetings as needed
• Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines
• Attention to detail with a high level of accuracy
• Ability to work in a fast-paced environment with high call volume
• Ability to multi-task and prioritize assigned tasks
• Ability to problem solve
• Ability to remain calm in stressful situations
• Ability to work independently and in a team-oriented environment

Required Qualifications

• 1 – 3 years’ experience providing outstanding customer service
• Flexibility with shift hours
• Strong verbal and written communication skills
• Proficient computer skills, including knowledge of Microsoft Word and Microsoft Excel
• Demonstrated planning and organizational skills, the ability to handle multiple tasks with frequent interruptions, ability to prioritize work and deal with strict deadlines

Additional Information

All your information will be kept confidential according to EEO guidelines.