Broadcast Engineer, New York

EvertzAV; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Employer 401K contribution

Relocation assistance

Work-Life Balance

Career progression

Casual work environment

Job summary

Evertz Microsystems is seeking a skilled Broadcast Engineer to join our Technical Support team in New York, NY. You will report to the Senior Manager of the Technical Operations Centre and provide expert support for advanced broadcast technologies, including software-defined video networking and content processing systems.

You will work with engineering teams and customers to ensure optimal system performance, rapid issue resolution, and adherence to incident and SLA guidelines.

Qualifications

• Technical diploma or degree in broadcast technology or equivalent experience.
• Strong Unix/Linux & Windows troubleshooting skills.
• Ability to monitor and manage broadcast systems and logs.
• Experience with incident management and SLA adherence.
• Willing to relocate to California for on-site support.

Responsibilities

• Act as an expert level technical advisor on broadcast initiatives.
• Monitor systems and verify integrity of broadcast hardware and servers.
• Ensure incidents are managed to resolution within SLA guidelines.
• Serve as single point of contact for multiple support cases.
• Provide feedback on solution requirements and operational guidelines.
• Coordinate with departments and customers to deliver projects.
• Establish testing requirements to validate platforms.
• Document departmental and technical procedures.

Skills

Unix/Linux

Windows

Incident management

Problem solving

Communication

Relocation willing

On-site support

Education

Technical Diploma or Degree

Tools

Evertz platforms

Monitoring tools

Job description

Department: Technical Support Location: New York, NY, United States

We are seeking a skilled and motivated engineer to join our growing team. In this role, you will report to the Senior Manager of the Technical Operations Centre and play a key part in supporting and maintaining complex, cutting-edge broadcast video systems.

As a Broadcast Engineer, your primary responsibility will be to provide expert-level support for a range of advanced technologies, including software-defined video networking, video compression and content processing systems, orchestration platforms, and network management and monitoring tools.

This position offers a unique opportunity to work at the forefront of broadcast technology, collaborating with engineering teams and customers to ensure optimal system performance and rapid issue resolution.

Responsibilities

• Act as an expert level technical advisor or specialist on complex broadcast initiatives.
• Perform system monitoring, verifying the integrity and availability of all broadcast hardware, server resources, systems and key processes, reviewing system and application logs.
• Ensure events are managed until resolution while adhering to Incident and SLA guidelines.
• Act as single point of contact for multiple support cases simultaneously.
• Provide feedback on solution requirements, design specifications & operational guidelines.
• Represent the department and coordinate with peer departments and Evertz broadcast customer to ensure effective delivery of project deliverables.
• Establish necessary testing requirements to evaluate the proposed designs and to validate the technology platform or systems.
• Document any departmental and technical procedures.

Qualifications

• Strong critical thinking skills.
• Technical Diploma/Degree or equivalent broadcast experience (preferred).
• Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments
• Ability to work in a fast-paced, dynamic environment with many changing priorities.
• Detail oriented with strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Self-motivated with the ability to take initiative in identifying and resolving problems independently.
• Strong attention to detail and accuracy.
• Willing to relocate to California; in order to provide long-term, on-site technical support to our customer.
• Preference for candidates with working knowledge of one or more of the Evertz platforms.

What We Offer

• Competitive total compensation package, including benefits
• Employer contribution to 401K
• Relocation Assistance
• Work-Life Balance
• Career Progression
• Casual Work Environment

Salary Range

Based on related experience and skill set.

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies - a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities - please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

Thank you for considering a career with Evertz!