Broadband Technician III

TDS Telecom; Bend (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Broadband Technician III, where you'll leverage cutting-edge fiber internet technology to connect communities. In this role, you'll perform complex installations and troubleshooting for residential and business customers, ensuring high-quality service delivery. With a competitive pay structure and a generous benefits package starting on your first day, this position offers the chance to make a real impact in the telecommunications field. If you are dedicated to excellence and eager to grow in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Vacation and Sick Leave

Paid Holidays

Sign-On Bonus

Employee Assistance Programs

Education Assistance

Paid Volunteer Time

Qualifications

• 2+ years in telecommunications or military service.
• Experience with fiber optic and copper cable installation.

Responsibilities

• Install and maintain fiber optic and copper cables for customers.
• Perform troubleshooting and repairs for signal strength issues.

Skills

Fiber Optic Splicing

Telecommunications Installation

Troubleshooting

Customer Service

Safety Compliance

Education

High School Diploma or Equivalent

Technical Certification in Telecommunications

Tools

Locators

TDRs

FDRs

Job description

Broadband Technician III

Job Locations

US-OR-Bend

ID

2025-24748

Company

TDS Cable Operations

Pay Range

$27.62 - $41.42

Sign-On Bonus

$5,000

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Broadband Technician III, you will perform extremely complex installations, disconnects, and service changes for residential and business customers, including FTTH (Fiber to the Home) and support PON/Metro E. These services include, but are not limited to, video service, HSD Services, and home/business phone service. This role performs advanced troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem etc.). This position will be responsible for installing, splicing, repairing, and maintaining aerial, buried, and/or underground fiber optic and copper cable. This position will be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.

Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute driving distance from the Bend, Oregon warehouse located at: 63070 Nels Anderson Rd, Bend, OR 97703.

What's in it for you?

$5,000 Sign-On Bonus!
• Pay starts at $24.90/hour
• Hours are Monday-Friday; 8-5pm PST
• Full Benefits Package - Beginning on first day of employment!
  • Medical, Dental, Vision, and Life Insurance
  • 3 Weeks Vacation and 2 Weeks Sick Time!
  • Paid Holidays!
  • 401k eligible after 30 days with excellent company match

This position can be hired at either a Broadband Technician I (2025-24746), Broadband Technician II (2025-24747) or Broadband Technician III (2025-24748) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

Responsibilities

• Performs complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment for reception of cable and other company services that are offered for single, multi-family, and/or commercial dwellings. This may include subject matter expertise related to the RF distribution of signals. All aspects of the network from the optical node to the distribution tap may be included as subject matter criteria. This may include system architecture - design principles and HFC architecture; distribution components - actives, passives, and coaxial cable; signal types - analog, modulation schemes, frequency spectrum, and impairments; and maintenance and troubleshooting - sweeping, FCC rules, retum path, test equipment, status monitoring, and troubleshooting techniques.
• Performs connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; installs additional outlets, fiber connections, hardline cutovers, and installs or removes equipment (i.e. converters).
• Performs all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC NEC, and NESC).
• Tests equipment to identify and repair signal strength issues and ensure optimum reception. Uses Locators, TDR's, FDR's and read system maps required.
• Monitors and records system, drop, and in-house leakage; properly records all required information on work orders, surveys, referrals, etc.
• Promotes cable, internet, and other company services; educates customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.

Qualifications

Required Qualifications

• 2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
  
• Must have and maintain a valid driver's license.
  
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
  

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• Certifies proficiency in the subject matter expertise related to the RF distribution of signals. All aspects of the network from the optical node to the distribution tap are included in this certification curriculum.
• Reliable and responsible, with a strong work ethic dedicated to a team.
• Practical knowledge/experience with computer applications.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Ability to work in a fast-paced, dynamic work environment.
• Successful completion of the SCTE Broadband Premise Expert course

Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role! Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today!

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position may require working outdoors, in mechanical/ equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment.The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Pay Range (Hr./Yr.)

$27.62/Hr. - $41.42/Hr.