Broadband Technician I

Astound; Odessa (TX); On-site; USD 23,419 - 39,950; Full time

Benefits offered by this job

401k retirement plan

Insurance options

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount program

Job summary

Astound in Odessa, Texas is seeking a Broadband Technician I responsible for residential installations and customer service. The role requires a high school diploma, a valid driver’s license, and a willingness to learn. Candidates should be able to perform physical tasks and communicate effectively with customers.

The position offers a competitive hourly pay between $17 and $29, including a comprehensive benefits package such as 401k matching, insurance options, and paid time off.

Qualifications

• Entry level position with no previous experience required.
• Valid driver's license with a satisfactory driving record.
• Ability to lift and carry up to 75 lbs.

Responsibilities

• Perform residential installs and disconnects on customer premises.
• Ensure correct RF and signal levels to avoid issues.
• Educate customers on products and services.

Skills

Customer service

Communication (verbal, written)

Problem solving

Time management

Teamwork

Basic computer skills

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

A Day in the Life of the Broadband Technician I

• Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors.
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject‑matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities that may increase customer satisfaction.
• Operate company vehicle in a safe and responsible manner.
• Other duties as assigned.

What You Bring to the Table

• Education: High school diploma or equivalent.
• Experience: Entry Level (0 years).
• Maintain satisfactory driving record and have a valid driver’s license.
• Knowledge of ladder, hand or power tools.
• Customer service.
• Communication (verbal, written).
• Basic computer skills.
• Aptitude to learn new skills.
• Problem solving.
• Time management.
• Teamwork.
• Working alone.

Physical Requirements

• Ability to lift and carry up to 75 lbs.
• Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Prolonged standing, walking, sitting, and driving required.
• Ability to safely climb and work from ladders for extended periods of time.
• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding.

Benefits Package

• 401k retirement plan, with employer match.
• Insurance options including medical, dental, vision, life and STD insurance.
• Paid Time Off/Vacation: Starting at 80 hours per year, increases based on tenure.
• Floating Holiday: 40 hours per year.
• Paid Holidays: 7 days per year.
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.

The base pay in Texas for this position is $17 to $29 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.

Equal Opportunity Employer

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.