Broadband Technician I

TDS Telecommunications LLC; Hobbs (NM); On-site; USD 31,161 - 46,755; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid Vacation & Sick Leave

Paid Parental Leave

Education Assistance

Job summary

A leading telecommunications provider is seeking a Broadband Technician I to perform installations and service changes for customers in Hobbs, NM. The role involves troubleshooting, installing fiber optic and copper cable, and providing excellent customer service. Candidates must have a valid driver's license and be willing to work overtime as necessary. Comprehensive benefits and competitive pay are offered.

Qualifications

• Must have and maintain a valid driver's license.
• Reliable and responsible with a strong work ethic.
• Physical requirements include digging, lifting, and climbing as needed.

Responsibilities

• Perform basic installations and service changes for residential and business customers.
• Ensure proper signal levels and picture quality on all television sets.
• Promote cable, internet, and other company services to educate customers.

Skills

Customer service skills

Organizational skills

Practical knowledge of computer applications

Team orientation

Ability to lift and move heavy objects

Job description

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Broadband Technician I, you will perform basic installations, disconnects and service changes for residential and business customers. These services include, but are not limited to, video service, HSD Services, and home phone service and installation. This role performs basic troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem, etc.). This position will assist with installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and copper cable.

Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute driving distance from the Hobbs, NM warehouse located at: 2320 E Marland St, Hobbs, NM 88240.

This position can be hired at either a Broadband Technician I (2025-27961) or Broadband Technician II (2025-27962) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

Responsibilities

• Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets and install or remove equipment (i.e. converters).
• Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment for reception of cable and other company services that are offered for single and multi-family. This may include burial of underground broadband facilities using various methods including excavation or hand digging for the placement of drop facilities to the customer premise, streets and right of way; placement of conduit to the customer premise and in streets/right of way, as well as pulling hardline into conduits after placement. Position may also be responsible for conduit structure in new subdivision joint trench construction projects.
• Perform all work to conform to quality control guidelines (compliance with OSHA, FCC, NEC, and NESC requirements).
• Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris after installation is complete.
• Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc.
• Promote cable, internet, and other company services; educate customers on proper use of the service, including adding services, channel lineups, and equipment usage.
• Clean, maintain, stock, and secure assigned vehicle and equipment.
• Perform other duties as requested by supervisor.

Qualifications

Required Qualifications

• Must have and maintain a valid driver's license
• Must follow the TDS attendance guidelines to meet business needs and customer obligations.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT requirements related to operating vehicles with a combined GVRW > 10,000 lbs.
• Reliable and responsible, with a strong work ethic and team orientation.
• Practical knowledge/experience with computer applications.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task.
• Demonstrated customer service and sales skills, along with effective verbal and written communications for interactions with internal and external customers.
• Ability to work in a fast-paced, dynamic environment.
• Physical requirements include digging, lifting, and climbing as needed by the role.
• Successful completion of the SCTE Broadband Premise Install test within the first 3 months of employment.

Do you meet all of the Required Qualifications, but aren’t sure if your experience meets the Other Qualifications? We encourage you to apply. Experience and skills come in many forms and may not look identical to what is listed, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes, apply today!

Benefits & Physical Demands

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, and communicate with customers. The associate may move about, stoop, kneel, crouch, or crawl. May require balancing or climbing. Frequently lift and/or move up to 50 pounds and occasionally up to 100 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception, and ability to adjust focus. May work outdoors or in mechanical/equipment rooms and may be exposed to extreme weather and moving parts.

Benefits

We offer comprehensive benefits to support health, financial well-being, and overall happiness. Associates scheduled to work 20+ hours per week have access to: Medical, Dental, Vision, Life Insurance, 401(k), Paid Vacation & Sick Leave, seven Paid National Holidays & one Floating Holiday, Paid Parental Leave (6 weeks after 12 months), Adoption & Surrogacy Assistance, and Employee Assistance & Wellness Programs. Associates working 30+ hours per week also have access to Short-Term & Long-Term Disability, TDS Service Discounts, Education Assistance, and Paid Volunteer Time.

In addition, associates may participate in Associate Resource Groups to encourage community and professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks. Visit tdstelecom.com to learn more.

At TDS, we are committed to Equal Employment Opportunity (EEO) and value diverse backgrounds, experiences, and perspectives. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers depend on skills, qualifications, experience, location, and role-specific competencies. Some positions may offer additional compensation such as bonuses or equity awards.

Pay Range (Hr./Yr.)

$22.62/Hr. - $33.94/Hr.