Broadband Representative/Associate/Specialist

Vyve Broadband; Douglas (GA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Company vehicle

401(k) with company match

Health, dental and vision plans

Discounts on Vyve services

Job summary

Vyve Broadband is hiring a Broadband Representative/Associate/Specialist to install and service internet, phone, and cable for residential and commercial customers. You will troubleshoot issues, upsell upgrades, and strive to deliver an exceptional customer experience while working in various weather conditions and at heights.

The role emphasizes safety, reliability, and growth through paid training and certifications as part of a long-term career at Vyve.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Customer-focused with a willingness to go above and beyond for customer satisfaction.
• Hard worker who enjoys learning, growing, and staying busy.
• Comfortable with heights (poles, roofs, towers).

Responsibilities

• Perform residential and commercial installation of internet, phone, and cable services.
• Troubleshoot and resolve service issues.
• Upsell current services such as internet speed upgrades.
• Deliver a spectacular customer experience.
• Perform lifting, climbing, and work in all weather conditions.

Skills

Customer service

Willingness to learn

Strong work ethic

Safety oriented

Physical stamina

Education

High School Diploma or equivalent

Job description

Broadband Representative/Associate/Specialist

VYVE BROADBAND JOB DESCRIPTION

Broadband / Cable Installer Technician

Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. We offer a range of broadband, fiber connectivity, cable television, and voice services for commercial and residential customers, including high‑speed internet (up to Vyve Gig), digital HD video, and voice services. For commercial customers we provide optical Ethernet, PRI, and hosted voice services. Come thrive with Vyve!

Responsibilities

• Perform residential and commercial installation of internet, phone, and cable services
• Troubleshoot and resolve service issues
• Upsell current services such as internet speed upgrades
• Deliver a spectacular customer experience
• Perform lifting, climbing, and work in all weather conditions

Qualifications

• High School Diploma or equivalent
• Valid driver’s license with a clean driving record
• Customer‑focused with a willingness to go above and beyond for customer satisfaction
• Hard worker who enjoys learning, growing, and staying busy
• Seek a rewarding career that feels right
• Comfortable with heights (poles, roofs, towers)

Benefits

• Growth: ready‑made career paths with paid training and certifications through SCTE, with opportunities from entry level up to director
• Benefits: comprehensive medical, dental, and vision plans; pet insurance; 401(k) with company match; home & auto discounts; free services that save thousands on internet and cable bills
• Compensation: competitive base pay plus sales/upgrade/referral commissions, annual bonuses, merit increases, and long‑term incentive plans
• Company vehicle, gas card, tools, and equipment

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants on the basis of race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.