Broadband ISP Specialist

City of Pharr, TX; Pharr (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Job summary

City of Pharr, TX is seeking a Broadband ISP Specialist to join the Pharr Connect Fiber Division. The role is onsite and full-time, focusing on maintaining stable, secure connectivity for City operations and FTTH customers.

You will perform hands-on network support, documentation, and coordinate with teammates and vendors to keep services running smoothly. Responsibilities include fiber installation, maintenance, and troubleshooting, network cabling, security compliance, and rapid response to

Qualifications

• Knowledge of FTTH practices, LAN/WAN and wireless monitoring, and broadband ISP diagnostic tools.
• Sound judgment.
• Strong written/oral communication.
• Proficiency with Microsoft Word/Excel/PowerPoint.
• Customer-service mindset with professional appearance.

Responsibilities

• Assisting with administration and routine maintenance of fiber optic, wired, and wireless networks.
• Supporting operation of the Citywide private/public FTTH network.
• Cutting, splicing, terminating, and troubleshooting fiber.
• Installing cable lines underground and on poles.
• Verifying device connectivity.
• Running and labeling fiber/network cabling and ports using approved tools.
• Tracking and resolving issues through the work order system.
• Following City installation standards and data/network security requirements.

Skills

FTTH practices

LAN/WAN monitoring

Wireless monitoring

Fiber diagnostics

Communication skills

Professional appearance

Customer service mindset

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Role Summary

The Broadband ISP Specialist supports the Pharr Connect Fiber Division by helping maintain stable, secure connectivity for City operations and fiber-to-the-home/premise customers. This onsite, full-time position contributes to reliable service through hands-on network support and documentation.

Key responsibilities

• assisting with administration and routine maintenance of fiber optic, wired, and wireless networks
• supporting operation of the Citywide private/public FTTH network
• cutting, splicing, terminating, and troubleshooting fiber
• installing cable lines underground and on poles
• verifying device connectivity
• running and labeling fiber/network cabling and ports using approved tools
• tracking and resolving issues through the work order system
• following City installation standards and data/network security requirements

Required qualifications/skills

knowledge of FTTH practices, LAN/WAN and wireless monitoring, and broadband ISP diagnostic tools; sound judgment; strong written/oral communication; Microsoft Word/Excel/PowerPoint proficiency; and a consistent customer-service mindset with professional appearance.

Coverage Highlights

• Medical, Dental, and Vision coverage, plus Life Insurance.

A Typical Shift

You are onsite and ready to start promptly, beginning with a quick review of service status and open requests. The day balances planned work with time-sensitive needs, with priorities shifting as updates come in. You coordinate with teammates and vendors, keep stakeholders informed, and document progress clearly so handoffs are smooth. The schedule may flex to support operational coverage (including evenings, weekends, holidays, and Saturday hours), and you may also attend City training, meetings, or special events as scheduled.

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Salary: $42000 per year