Broadband Field Service Intern – Spring Semester 2027

BRIGHTRIDGE; Johnson City (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

BrightRidge seeks an IT/Broadband Network Intern to support engineers and field staff on fiber, copper, and wireless infrastructure projects. You will assist with installations, site surveys, and testing to ensure service readiness for customers.

The role emphasizes practical experience in Voice/Data/Video networks, plus mentoring opportunities as part of a hands-on program. Ideal for a student pursuing a technical degree.

Qualifications

• Candidate working towards a Bachelor's or Master's degree in Networking, Information Technology, Computer Engineering, or equivalent.
• Basic user experience with Microsoft Excel, Word, and Access.
• Understanding of Windows Server and Active Directory is a plus.
• Understanding of layer-2 switching and layer-3 routing is a plus. Virtualization and SANs are a plus.
• We can train the individual for what we need.

Responsibilities

• Install, activate, verify, and maintain fiber and wireless network infrastructure.
• Mount and test wireless CPE and document plant details.
• Run fiber cabling and verify according to standards.
• Assist with site surveys for equipment deployment.
• Troubleshoot broadband services and help customers understand offerings.

Skills

Wireless and fiber networks

Troubleshooting

Problem solving

Interpersonal skills

Communication skills

Customer service

Mentoring/Coaching

Education

Bachelor's or Master's degree in Networking/IT/Comp Eng

Tools

Windows Server

Active Directory

Layer-2 switching

Layer-3 routing

Virtualization

Job description

Start Date January 2027

Intern will provide operational support to the BrightRidge Broadband Network Engineers and Field Service Technical staff by assisting with various technology-based projects that support our Broadband service offerings.

Principal Duties and Responsibilities:

• Installs, activates, verifies, and maintains fiber optic cabling, customer premise copper/fiber cabling, and wireless network infrastructure to service our customers in accordance with all communications industry and company standards.
• Mount and test wireless CPE (customer premise equipment) as required and maintain all necessary plant documentation. Determine optimal location and pathways to install exterior Internet antenna based on signal strength and best line of sight to access point. Install external antenna on customer roof or other exterior surface in residential and commercial applications.
• Run fiber jumper or other provided cable from external NID to the internal network equipment. Including cabling via wall fish, terminate cable ends, and perform verification testing according to company standards.
• Internal cabling installation may include Category 5/6 twisted pair, fiber optic, and various telephone grade wiring.
• Customer premise equipment installations may include ONTs, Wireless CPE, Network Routers, Wireless Access Points, Ethernet Switches, Video Digital Media Players, Telephone Channel Banks/ATA units, and other devices utilized to deliver services to our customers.
• General project assistance as required to Voice, Data, Video, Fixed Wireless, and Fiber Passive Optical networks projects.
• Perform troubleshooting of customer Broadband services.
• Assist customers in understand how to use the various Broadband service.
• Perform equipment and service testing and verification for the Voice, Data, Video, Fixed Wireless, and Fiber Passive Optical networks.
• Assist with site surveys for equipment deployment.

Essential Knowledge/Skills:

• Knowledge of appropriate wireless and fiber networks, products and protocols.
• Computer and Network troubleshooting skills.
• Problem solving skills.
• Interpersonal skills.
• Communication skills.
• Customer Service skill.
• Mentoring/Coaching skills.

Education:

• Candidate working towards Bachelor's or Master's degree in Networking, Information Technology, Computer Engineering, or equivalent discipline.

Skills:

• Basic user experience with Microsoft Excel, Word, and Access applications.
• Understanding of Windows Server and Active Directory would be a plus.
• Understanding of layer-2 switching and layer-3 routing is a plus. Virtualization and Storage Area Networks is a plus.
• With any type of technical understanding, we can train the individual for what we need.

Opportunities:

Our Broadband Network intern program can provide participants with opportunities to work with state-of-the-art technologies and gain valuable experience in the IT and Service Provider fields. Coupled with academic educational training, this hands-on experience can provide students with a competitive experience edge when competing in the workforce or continuing their education.