The BriteWorX Manager is responsible for efficient and profitable car wash operations. Manager is responsible for cleanliness and maintaining a superior image at the facility, promoting cash wash sales and providing customers with an exceptional buying experience. The position has responsibility for addressing customer concerns and security of company assets by implementing and ensuring compliance with appropriate cash/asset handling processes. This position will operate the wash alongside BriteWorX Associates and will spend much of their work time outside.
Get Paid Weekly – Your Hard Work, Rewarded Faster!
RESPONSIBILITIES BY COMPETENCY
(*denotes an essential function of the position)
Business Results Orientation
- Operate car wash efficiently to achieve sales, expense, and profit goals
- Monitor equipment and facility to ensure cleanliness, safety, image, and wash quality meet expectations
- Maintain and ensure accuracy of the car wash membership database and ensure billing is updated as required
- Understand how to perform financial analysis and attain expected store sales, profits and margins
- Protect company assets at all times by: ensuring bank deposit is completed in timely manner on a daily basis; completing daily paperwork requirements; performing petty cash audits and reporting irregularities to management in a timely manner
- Develop staffing schedule and maintain regular attendance designed to meet customer service needs and manage labor cost, approving timesheets as required
- Work an irregular schedule, including 40+ hours per week and some evenings and weekends
- Maintain regular attendance and follow designated safety practices
- Maintain and track all necessary on-site inventories and provide related reports to BSC team
- Perform diagnosis as requested and conduct repairs within scope of capabilities and time constraints
- Ask questions to understand Balanced Scorecard (BSC) and understand his/her contribution to the BSC
- Bring forward operational efficiency ideas to the supervisor and/or the BSC team
- Assist in development of marketing and promotions designed to drive sales
- Examine the marketplace for changes that may affect the business
- Develop promotions to increase sales and profits while providing customer satisfaction
- Perform other duties not listed as required
Communication
- Communicate effectively and professionally with customers, employees, internal support staff, external vendors, members of management