Bridge to Independence Caseworker Assistant- per diem

Glove House, Inc.; City of Elmira (NY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Glove House, Inc. seeks a Bridge to Independence casework assistant to collaborate with SILP caseworkers and county partners, delivering assessments, safety and discharge plans, and coordinated referrals. You will support youth and families, maintain records, and participate in team activities while upholding privacy and program standards.

The role emphasizes trauma-informed practice, timely documentation, and strong communication within a multidisciplinary team at Glove House.

Qualifications

• High school diploma or associate degree required.
• Minimum 3+ years’ experience with children and families in relevant settings.
• Ability to work in a fast-paced, diverse environment and manage confidential information.
• Experience with case management and coordinating services with community partners.

Responsibilities

• Provide support to youth in the independent living program and coordinate services identified for those youth.
• Develop and maintain Bridge to Independence casework records and documentation.
• Generate reports and ensure timely completion of youth notes and plans.
• Transport clients to appointments and participate as a Bridges to Independence team member.

Skills

Case management

Communication skills

Trauma-informed practice

Confidentiality

Autonomy in work

Education

High school Diploma or Associates

Tools

Microsoft Office

myEvolve

Paycom

Job description

Description

Summary

The Bridge to Independence casework assistant will work closely with the SILP caseworker, contracting County Department of Social Services, and family members to successfully carry out the SILP Caseworker portion of contract requirements. The Bridge to Independence caseworker assistant is particularly responsible to provide Case Management and (as defined by contract) may be required to assess client and family needs and complete or participate in a visitation plan, safety plan, treatment plan and discharge plan. The Bridge to Independence casework assistant may be required to evaluate, coordinate, and provide necessary referrals for services and/or treatment as described. They will also provide supportive casework assistant to the caseworker who will conduct counseling services to clients, complete required assessments, and assist individuals and families by helping to articulate goals and providing needed information. This person works closely in partnership with the caseworker, youth, and their families, County workers and other community partners. Overall, the Bridge to Independence caseworker contributes to the Glove House high performance culture by exhibiting our values and providing quality results that keep Glove House as the premier provider of child, family, and behavioral health solutions.

Primary Job Functions

1. Provide support to youth in the independent living program and to coordinate and implement the services identified for those youth.

• Performs all work tasks in a safe manner.
• Is guided by organizational values and trauma informed practice in all interactions.
• Demonstrates understanding of the four dimensions of safety and can identify gaps.
• Treats all children, families, staff and ancillary providers with respect and courtesy.
• Demonstrates and models sensitivity to the cultural background of children, families and co-workers.
• Assures that job-related activities follow Glove House policies and procedures, OCFS, State and Federal regulations, and relevant professional association, ethical standards, accreditation standards, and the law.
• Perform SILP Casework assistance as defined by the County Contract including assessments, treatment plans, safety plans, discharge plans, transition plans, independent living skills and engaging of biological families.
• Provide transportation of clients to/from schools, appointments, visitation or arrange for transportation to appointments, community agencies, etc. as needed.
• Participate as a team member of the Bridges to Independence Program.
• Provide case management assistant services including referrals, connections, and links; coordinate services with other professionals and paraprofessionals and liaise with outside social service agencies and other organizations, where appropriate.

1. Develop and maintain Bridge to Independence Casework Assistant records and program documentation, such as assessments, treatment plans, visitation, progress notes and summaries, according to contract and Glove House standards.

• Generate and maintain necessary reports and paperwork (i.e., Quality Assurance and program reports).
• Assures all documentation is completed in a timely fashion i.e., youth notes, myEvolve, Connections, treatment plans, individual crisis management plans, transition plans
• Will actively participate as a member of the Bridges to Independence team.
• Consistently attends staff meetings and provides leadership and partnership during team/staff meetings.
• Assures that program caseworkers are up to date with any concerns or needs of your case assistance.
• Participate in Glove House communications and committees.
• Responsible to assist in the research and development of best practices and new initiatives to meet the changing needs of children and families in the community.
• Must maintain timely compliance with all established Glove House standards and provide support documents as necessary (physical/TB, driver license, auto insurance).
• As an employee of Glove House, Inc., one of your primary responsibilities is to protect the privacy of our clients. The Agencies commitment to privacy is based on our longstanding values as well as an array of state and federal confidentiality laws and regulations. Among these regulations are the Privacy Rule and Security Rule issued by the U.S. Department of Health and Human Services (HHS) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Contribute to an engaging, positive work environment.

• Participate actively in departmental meetings, training and education, as well as the quality management process.
• Comply with Glove House policies, procedures, code of conduct, contracts and other legal obligations.
• Assist with training other employees and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the Glove House Values in the performance of all job duties.

Job Qualifications

Education, Licenses, Certifications, and Experience

High school Diploma or Associates

Minimum 3+ years’ experience working with children and families in residential, group, or counseling child welfare capacity.

Knowledge, Skills and Abilities

• Community resources, casework counseling, NYS SILP regulations
• Perform under strong demands in fast-paced, diverse environment
• Handle confidential information appropriately
• Perform at a high level of autonomy, with minimal supervision of caseworker
• Ability to read and interpret documents such as contracts, regulations, training manuals, and procedural manuals.
• Ability to write routine reports and correspondence. Utilizing computer and standard Microsoft Office, learn new computer programming (i.e., myEvolve, Paycom, et al.)
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Work on multiple tasks, while maintaining a high attention to detail, accuracy and quality
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results
• Demonstrate the behaviors of the Glove House Values
• Interact effectively with individuals/families from diverse backgrounds.
• Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary.
• Assess and apply proper intervention strategies.
• Identify and understand environmental stressors.
• Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.
• Be sensitive to service population’s cultural/socioeconomic characteristics.
• Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results.
• Make home visits

Schedule Expectations

The incumbent will work an agreed upon standard scheduled week, which may include weekends, holidays or evenings. The ability to work flexible hours is required, as is the ability to provide on-call support when scheduled or to meet business needs. Travel will be as needed, to conduct Glove House business-related activities. Generally, duties of this position require at least 80% time at work/face-to-face time with clients, co-workers and supervisor. Up to 20% may be approved to work from home as approved by supervisor.

Physical Effort and Work Environment

Reasonable accommodations will be made for individuals with disabilities.

ALL employees are required to have a pre-employment drug screen.

Sitting: Will remain in a seated position.

Fingering/Grasping: Will perform repetitive tasks to include keyboarding, handwriting and equipment operation.

Standing/Walking: Will be able to move about from one area of the workplace to another. Regularly move about a multi-level work environment. Must have the ability to access a variety of environments not all of which would be compliant with the Americans with Disabilities Act

Climbing/Stooping/Reaching: Will bend, twist, squat, stoop, kneel, crouch and reach at or above shoulder level.

Lifting: Will lift and carry objects up to 25 lbs.

Pulling/Pushing: Will transport loads of up to 40 lbs.

Work Environment: Will work in office/care facility/client home environment; possible exposure to communicable diseases and/or uncontrolled situations.