Overview
Join to apply for the Bridal Sales role at David's Bridal.
Responsibilities
- The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers, achieving sales goals and productivity by following the 5-Step Selling Process.
- Welcome all customers with genuine, friendly enthusiasm, over the phone and in person, and communicate clearly to suit customers’ needs.
- Manage customer flow using store systems and 5-Star service principles; use iPad tools to research and communicate information to customers.
- Provide exceptional service to multiple customers, address concerns confidently, and escalate to leadership when needed.
- Prepare for appointments by reviewing customer profiles and preparing fitting rooms; build relationships by understanding customer expectations and needs.
- Identify the best gown/dress within the customer’s first three try-ons.
- Schedule future appointments and follow up with customers as needed; promote alterations and personalization options in partnership with Alterations Specialists.
- Ensure proper measurements are taken and entered for ordering dresses and minimizing returns/exchanges.
- Maintain store standards (clean, organized, promotional readiness) and report any damaged equipment.
- Offer David’s Bridal loyalty & partners program to support the one-stop for all life events.
Essential Job Functions
- Customer Focus: provide 5-Star customer service, manage appointments and POS interactions, and support a positive shopping experience.
- Analyzing & Decision Making: respond promptly to customer questions and build relationships to meet satisfaction and loyalty.
- Managing Performance: maintain hourly sales productivity and cash wrap accuracy; promote services and upgrades; achieve conversion and add-on goals; coordinate fittings for the wedding party; complete training and grow product knowledge.
- Managing Change & Gaining Commitment: implement new processes and initiatives; support store goals; clock in/out accurately; follow loss prevention policies.
- Developing Self & Others: pursue development, share knowledge, welcome coaching, and complete required trainings.
Qualifications
- High school diploma or equivalent. 1-2 years of retail experience in apparel or specialty store environment preferred; prior experience with computerized POS systems is a plus.
Benefits
- Part-time benefits: Team Bonus, Get Paid Early (Dayforce Wallet), generous team member discount after first pay period, and other insurance options.
- Vision Care, Supplemental Insurances, 401K, identity theft and home/auto/mobile discounts, legal benefits, pet insurance, and more.
Company & Equal Opportunity
David’s Bridal supports Diversity, Equity, and Inclusion and encourages applications from all qualified candidates. We strive to accommodate persons with disabilities. For accommodations, contact Human Resources at humanresources@dbi.com or 610.943.5048. This job description highlights the general nature and level of work; duties may vary.
The starting pay rate varies by position, location, training, and experience. Base pay range: $13-18/hr, specific to the state where the role is posted.