Bridal Alterations Specialist (Sewing & Fittings)

David's Bridal; Canton (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Job summary

David's Bridal in Canton, OH seeks an Alterations Specialist to welcome customers, coordinate fittings, and guide them through alterations and customization options. You will support stylists, manage fittings, and ensure garments meet our standards while delivering a five-star experience.

This role emphasizes strong communication, sewing basics, POS familiarity, and a proactive approach to problem solving. Part-time benefits accompany competitive pay and employee discounts.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store environment.
• Prior sewing experience required, preferably bridal or special occasion production environment.
• Prior experience with computerized POS system is a plus.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers and meeting emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achieving Five-Star Customer Service.
• Proactively address customer concerns with confidence and know when to escalate to leadership.
• Explain how alterations support perfect dress fits in partnership with Alterations and promote services.

Skills

Customer service

Phone skills

Conflict resolution

Retail experience

Education

High school diploma or equivalent

Tools

POS system

Job description

David's Bridal in Canton, OH seeks an Alterations Specialist to welcome customers, coordinate fittings, and guide them through alterations and customization options. You will support stylists, manage fittings, and ensure garments meet our standards while delivering a five-star experience.

This role emphasizes strong communication, sewing basics, POS familiarity, and a proactive approach to problem solving. Part-time benefits accompany competitive pay and employee discounts.