Breastfeeding Peer Counselor

Family Care Health Centers; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Family Care Health Centers in Missouri is seeking a part-time Breastfeeding Peer Counselor to provide basic breastfeeding information and social support to pregnant and breastfeeding women and their families. This role operates within Health Operations and reports to the Nutrition Services Director, supporting a compassionate patient-centered experience.

The position emphasizes customer service, strong communication, and teamwork, while upholding HIPAA confidentiality and agency dress code

Qualifications

• Customer service oriented to internal and external customers.
• Demonstrates good communication skills in a tactful manner.
• Exhibits a team-oriented approach and collaborates effectively.
• Abides by core values including respect and integrity.

Responsibilities

• Greets individuals and provides timely service with a smile.
• Delivers basic breastfeeding information and social support to pregnant and breastfeeding women and families.
• Adheres to HIPAA confidentiality standards and safety policies.
• Maintains dress code and professional appearance per policy.
• Supports department officers and reports to Nutrition Services Director.
• Participates in required trainings and professional development if offered.

Skills

Customer service orientation

Communication skills

Team collaboration

Respect for patients

Job description

Description

PART-TIME (24hrs)

Provides basic breastfeeding information and social support to pregnant and breastfeeding women and their families. All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) Customers.
• Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC's dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

Intradepartmental Relationships

• Department Officer: Chief Operations Officer
• Reports to: Nutrition Services Director
• Supervises: None
• BREASTFEEDING PEER COUNSELOR JOB DESCRIPTION
• DEPARTMENT: HEALTH OPERATIONS
• JOB TITLE: BREASTFEEDING PEER COUNSELOR