Breast Center Support Specialist

United Surgical Partners International Inc (USPI); Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid holidays and vacation

Disability coverage

Job summary

TOPS Surgical Specialty Hospital is seeking a Breast Center Support Specialist to oversee daily IT systems operations for the Breast Center and hospital, including server-based imaging workflows and EHR/PACS support. Based at the Red Oak Breast Center location, you will troubleshoot software/hardware, assist with security, and coordinate with the IT team to ensure reliable patient care delivery.

You will provide first-level IT support, assist in policy development, and train users while

Qualifications

• High school diploma or GED certification.
• One year of experience in a hospital or customer service setting.
• CPR certification.
• Understanding of HIPAA and security protocols to protect PHI.
• Proficient typing/keyboard skills.
• Ability to handle rapidly changing priorities while being patient and flexible.
• Language skills adequate for high-level written, interpersonal, and telephone communication in American English.

Responsibilities

• Troubleshoot software, hardware, networks, phone systems, and clinical systems.
• Provide first-level IT support to improve patient care and revenue impact.
• Support electronic health records and PACS server management.
• Develop or follow Policies and Procedures within the department.
• Assist IT Manager with vendor coordination and back-up storage planning.
• Maintain security controls, badge, reader, and camera systems.
• Provide training for new and ongoing users.

Skills

CPR certification

HIPAA knowledge

Typing/keyboard skills

English communication

Prioritization under pressure

Education

High school diploma or GED

Job description

TOPS Surgical Specialty Hospital is hiring a Breast Center Support Specialist

Welcome to TOPS Surgical Specialty Hospital!

TOPS Surgical Specialty Hospital, a leading healthcare provider, is seeking a dedicated FPRN Unit Clerk to join our esteemed team. You will play a vital role in delivering exceptional care to our patients, while upholding our core beliefs of value, integrity, continuity, accessibility, and community engagement.

Job Summary:

Responsible for daily systems operation and system maintenance activities of Breast center and Hospital. The ability to support system applications, workflow and the clinical use of images in server environments. Supports all 4 TOPS Comprehensive Breast Centers, but will be based out of the Red Oak Breast Center location.

• Troubleshooting technical issues with software and hardware, networks, phone systems and clinical systems
• Takes initiative to solve and prevent problems that will impact the facilities ability to safely deliver patient care or impact revenue
• Providing technical support for software including but not limited to Windows, eFax, and office.
• Providing software support for locally hosted applications as well as key systems such as electronic health records
• Participates in development of Policies and Procedures within the department.
• Perform all Systems Specialist procedures as written in Policy and Procedure Manual.
• Perform high-quality work.
• First level support to IT Manager
• Work closely with TOPS IT Manager, USPI support staff, Network Troubleshooting and Problem-solving, including factors related to network connection, data transfer performance, etc.
• Assist IT Manager with Vendor and USPI IT Support staff to ensure primary and secondary back up storage management is adequate and is in secure place. Assist IT Manager in planning for future needs.
• Security support includes badge creation, reader maintenance and camera maintenance.
• Work ticket submission for facility needs.
• Connectivity wired and wireless first level support
• Manage/maintain phone connectivity from first level support for facility.
• Adding/Changing/Deleting users on PACS server and PenRad, including putting new users into appropriate user groups, granting appropriate permissions, changing user's profiles, deleting users; maintaining appropriate documentation for all PACS user management functions.
• Perform quality control functions related to systems as required. Example: daily fax log.
• Supports system users with operational problems by resolving issues and concerns using internal and external resources.
• Research, identifies and makes recommendations to address and resolve operational problems. Works closely with department managers/supervisors, information technology personnel, another facility staff as needed and acts as a liaison. Focus on performance improvement and quality management .
• Monitor unmatched studies and correcting studies using appropriate operations, when images are in the wrong study, when the study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required.
• Correcting study using Patient Management Tool, when patient information is wrong; and for creating new patients, changing patient information.
• Ability to troubleshoot equipment issues and notify vendors and all pertinent team members in a timely manner and provide updates on equipment status.
• Adheres to Policies and Procedures as defined by Infection Control.
• Demonstrates knowledge of medical records to include completing documentation for incomings CD’s, uploading discs, logging imaging exams in the system, and requesting medical records as needed.
• Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Communicate problems according to established procedures.
• Demonstrate knowledge of the various computer systems used at facility.
• Provide training for new and ongoing users.
• Daily verification that multiple computer systems are functioning properly i.e. DR system, PenRad, Open DOCS, and phone system throughout facility.
• Working with IT Manager and USPI IT Support staff to notify and coordinate installations with Vendor personnel when adding new devices (purchased workstations, servers, and archives etc., supplied by Vendor), moving or removing vendor supplied hardware, adding new purchased workstation licenses, database license, DICOM license, RIS interface license, when move/changes to modalities, connections and software/hardware updates are being made to include etc.
• Assists in installing and setup workstation hardware supplied by the organization, including physician PCs.
• Assist in maintaining phone system, voicemail, on-hold message services, and all related items.
• Assists with research
• Adhering to IT support processes and security requirements
• Plans, prepare presentations, set up and provide necessary documentation for Breast Conference.
• Serves as a resource to other members of the health care team.
• Act in accordance with the vision, mission and business philosophy of TOPS
• Maintain patient, physician, and employee privacy and confidentiality per policy
• Follow TOPS professional conduct and dress code policy
• Communicate effectively and courteously with visitors, physicians and their office staffs, patients and employees.
• Assists with other responsibilities of TOPS as deemed necessary by management.

Qualifications:

High school diploma or GED certification
One year of experience in a hospital or customer service setting
CPR certification
The understanding of HIPAA and security protocols to protect PHI is a requirement
Proficient typing/keyboard skills
Can handle rapidly changing priorities while being patient and flexible
Language skills adequate for high-level written, interpersonal, and telephone communication in American English

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.