breakfast Club Lounge Attendant

VH Hospitality; Lisle (IL); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Employee discounts

Job summary

VH Hospitality is seeking an Executive Club Lounge Attendant to provide exceptional service to guests in the Executive Club Lounge in Lisle, Illinois. Responsibilities include welcoming guests, preparing food and drinks, and maintaining cleanliness. Strong customer service skills are essential for providing a positive experience.

Benefits include medical, dental, vision insurance, paid time off, a 401(k) with a company match, and employee discounts. The role requires the ability to handle various work demands and engage with guests effectively.

Qualifications

• Strong customer service skills with the ability to engage guests.
• Attention to grooming and personal appearance.
• Ability to work in various temperatures and lift up to 30 lbs.

Responsibilities

• Provide attentive and courteous service to guests.
• Set up and maintain cleanliness of dining areas.
• Maintain proper inventory of items and assist guests.

Skills

Customer service

Attention to detail

Ability to handle complaints

Job description

Job Summary

The Executive Club Lounge Attendant is responsible for providing attentive, courteous and efficient service to all guests from arrival to departure of the Executive Club Lounge. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately.

Essential Functions

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Vinayaka Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Greet and welcome all guests entering the Executive Club Lounge.
• Set up breakfast/evening reception food items according to standards.
• Maintain proper condition and cleanliness of dining areas and servicing equipment.
• Prepare drinks when applicable for the customers and servers, ensure that the proper materials and supplies are on hand, and talk to guests. Ensure that minors and intoxicated persons are not served alcoholic beverages. Act as the cashier for the servers when necessary (PM Only).
• Provide opening and closing inventory of spirits (PM Only).
• Ensure station and table set‑ups are complete and perform various side duties as assigned by the Food & Beverage Supervisor/Manager.
• Respond to inquiries with accurate information regarding hotel features, services and assistance.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Additional duties as necessary and assigned.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to stand and exert well‑paced mobility for up to 4 hours in length.
• Must be able to exert well‑paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Must be able to exert well‑paced ability in limited space and to reach other locations of the hotel on a timely basis.
• Must be able to exert well‑paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off (vacation, sick time, holidays)
• Six paid company holidays and one floating holiday
• 401(k) with company match (up to 4%)
• Life and disability insurance
• Employee assistance programs
• Employee discounts (hotel and travel discounts)
• Eligibility for benefits may vary based on position, employment status, and tenure

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.