Breakfast Attendant

MCR

Tempe (AZ)

On-site

USD 16,531,000 - 22,042,000

Full time

5 days ago

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Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance after

Job summary

TownePlace Suites Tempe is seeking a Breakfast Attendant to support the hotel’s morning service at 5223 S. Priest Drive, Tempe, AZ. You will greet guests, maintain spotless breakfast areas, and assist with setup and food safety to ensure a welcoming start to each guest’s day.

Ideal candidates have experience in hospitality, a can-do attitude, and the ability to follow guidelines in a fast-paced environment. Shift flexibility, 18+ age, and reliable attendance are required.

Qualifications

Experience in hospitality, service or consumer-facing environments preferred.
2+ include a positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Able to work well under pace and pressure.
Effective listening and conflict-resolution skills.
Clear verbal and written communication abilities.
Desire to deliver hospitality and guest service.
Must be 18 years of age or older.
Willing to work varied shifts including evenings, nights, weekends, and holidays.

Responsibilities

Table manicure: clear and sanitize breakfast tables after each guest, prep for next arrivals.
Consistent set-up: arrange breakfast buffet area each morning per hotel/brand directive.
Kitchen checklist: ensure kitchen is cleaned per daily checklist after breakfast period.
Food safety: follow local health codes and approved breakfast standards.
Buffet management: keep buffet area stocked and clean until end of breakfast period.

Skills

Hospitality experience

Positive attitude

Follow guidelines

Pressure handling

Listening & conflict resolution

Communication skills

Education

Hospitality-related education or training

Job description

TownePlace Suites Tempe, 5223 S. Priest Drive, Tempe, Arizona, United States of America

Job Description

Posted Friday, April 10, 2026 at 5:00 AM

TownePlace Suites by Marriott Tempe Arizona Mills Mall

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork

Duties and Expectations

1. Happy Guests

Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.
Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Breakfast Attendant, Role Specific Duties and Expectations

Other Duties and Responsibilities

Table Manicure:Breakfast room tables should be cleared and properly sanitized after each guest departure and prepared for the next arriving guest.
Consistent Set-up:Breakfast buffet area should be set each morning according to specified requirement by each hotel, or brand directive.
Kitchen Checklist:The kitchen should be fully cleaned in accordance with the checklist provided each day upon completion of the breakfast period.
Food Safety:All food safety measures should be followed daily in accordance with local health codes, per the approved breakfast standards checklist.
Buffet Management:Buffet area should be kept well stocked and clean until the end of the breakfast period.

SECTION THREE: Success Metrics

Happy Guests

Management Performance Ratings
Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews

Product Consistency & Quality

Checklist Tracking
Management Performance Ratings
Guest Ratings

Teamwork

Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.Neverwork while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment:The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport food and beverage boxes of up to 25 pounds.
Inspect and visually observe details at close range (within a few feet) and from long range.

Language + Reasoning Skills

Read, write, understand and communicate with others effectively using the English language.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.The Employer retains the right to change or assign other duties to this position.This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company

MCR is the3rd-largest hotel owner-operatorin the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was namedone ofFast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA