Breakfast Attendant

Highgate; Richmond (VA); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer—匹

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Breakfast Attendant at Residence Inn Richmond in Richmond, VA. The role focuses on delivering exceptional service in the complimentary breakfast area, maintaining cleanliness, and assisting guests with a warm, engaging demeanor.

You will work a schedule that includes early hours, weekends, and holidays, greet guests, stock breakfast areas, and coordinate with other hotel departments to ensure a smooth guest experience.

Qualifications

• Ability to perform job function with attention to detail, speed and accuracy.
• High School diploma or equivalent and/or hotel experience preferred.
• Must be willing and able to work a varied schedule including mornings, evenings, weekends and holidays.
• Must meet legal age to serve beverages and satisfactorily pass responsible serving course as required by property.
• Ability to communicate professionally with guests and staff.

Responsibilities

• Greet guests and seat where appropriate; ensure friendly service.
• Maintain cleanliness and appearance of breakfast area.
• Stock, replenish, and rotate food and beverage items.
• Prepare and serve beverages and specialty drinks as required.
• Handle cashing out and end-of-shift paperwork.
• Answer questions about the hotel and local area.
• Coordinate with other departments to meet guest needs.
• Assist with opening/closing procedures and side work.
• Adhere to hotel brand standards and service procedures.

Skills

Attention to detail

Customer service

Hospitable demeanor

Team player

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Residence Inn Richmond

2121 Dickens RdRichmond, VA 23230

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. This position requires availability 5:30am-11:00am, weekends, weekdays, and holidays, with an engaging personality, comfortable in the kitchen and the desire to please the customer.

Responsibilities

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
• Greet and seat guests at appropriate tables in a timely manner
• Ensure quality control of menus with regard to cleanliness and appearance
• Clear clean and reset tables/hotel spaces per client request or management instruction
• Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
• Communicate with all departments regarding in house VIPs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
• Have a complete knowledge of standards of service for receiving a room service order
• Have a thorough knowledge of menus and current specials in all applicable departments
• Carry out cashiering functions in closing checks and end of shift paperwork
• Perform opening and closing procedures and side work duties according to station rotation assignment
• Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
• Perform any other duties or attend meetings as requested by management
• Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel

Qualifications

• Ability to perform job function with attention to detail speed and accuracy
• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Ability to handle stressful situations in a calm professional manner
• Understanding of hotel products and guest services
• Ability to communicate professionally when answering phones and speaking with guests and team members
• Demonstrates a positive attitude and a desire to be of service to others
• Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
• Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
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