Breakfast Attendant

24-7 Hotel Management; Hampton, Northern (VA, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Job summary

24-7 Hotel Management in Hampton, VA is seeking a Breakfast Attendant to deliver outstanding guest service in the hotel café and breakfast area. You will prepare foods and beverages, promote brand standards, and ensure a positive guest experience before, during, and after dining.

The role emphasizes safety and cleanliness, with opportunities for training, development, and advancement within the hotel. A friendly, professional demeanor is essential to welcome guests and support daily operations.

Qualifications

• Food preparation skills.
• Ability to communicate with guests from diverse backgrounds.
• Follow food safety and preparation guidelines.
• Maintain safety and cleanliness standards.

Responsibilities

• Provide excellent guest service in breakfast area.
• Prepare foods and beverages according to recipes.
• Maintain breakfast area and buffet presentation.
• Restock supplies and manage inventory for breakfast.

Skills

Food prep

Guest service

Communication

Safety & hygiene

Teamwork

Job description

Benefits

• Competitive salary
• Training & development

This position has potential to move into management for the right candidate

Job Description

The Breakfast Attendant is expected to provide excellent customer service to all guest they encounter, whether in the breakfast area or not. Excellent service includes offering a quality product with a smile and promoting the brand standards we are known for - uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience before, during, and after dining in our café.

Job Requirements

• Complete all brand required training
• Complete all required Safety & Health training
• Provide personalized service to all guests
• Regularly communicate and converse with guests to understand how to provide the experience they desire
• Prepare food and beverage according to the recipe provided
• Fully comply with all food safety requirements, as outlined in Food Safety Training
• Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed
• Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction
• Maintain regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintain high standards of personal appearance and grooming, which include compliance with the dress code.
• Oversee the food and beverage (breakfast department/catering) of the hotel including food quality and production, and banquet/catering service.
• Assist the GM to include but not limited to; recruitment & selection, orientation, training & development, scheduling, performance management and employee relations.
• Enforce policies and procedures established by the company, the hotel brand and applicable state and local health codes
• Supports cost objections by controlling food costs, payroll hours used and avoids food wastage
• Setting up and maintaining the breakfast bar in an attractive abundant looking, organized, clean and standardized presentation.
• taking inventory of food, beverages and supplies needed for each day
• ordering or purchasing food supplies
• preparing foods such as fresh fruit, coffee and juices
• setting up serving dishes/trays, utensils, cups and other products
• setting out/arranging cold food such as sweet rolls, muffins and cereal
• clearing and cleaning tables as they are vacated
• removing trash
• restocking self-service food and supplies as needed
• washing serving equipment and returning it to storage
• returns reusable food supplies to storage
• vacuums & sweeps carpets & floors
• mops floors
• dusts, brushes, polishes, & vacuums furniture
• dusts & cleans room decorations, appliances, & structural surfaces (e.g. wall fixtures, window sills, vents, etc.; using appropriate cleaners designated by immediate supervisor
• inspects areas for safety hazards & for the operating conditions of equipment
• reports lost & found articles, maintenance problems (common areas) to your immediate supervisor and maintenance
• performs any other job-related duties assigned by a supervisor
• performs special daily tasks assigned by supervisor

Necessary Skills

• Food preparation skills
• Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
• Willingness and ability to follow all food safety and preparation guidelines to ensure a quality product and service
• Willingness and ability to practice safe work habits and required safety equipment
• Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Must be able to communicate effectively in both verbal and written form

Physical Requirements

• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast-pace environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 10 pounds frequently and 20 pounds periodically
• Must be able to pull up to 20 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our Culture

24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact and adding TEAMWORK central to every endeavor. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

Benefits

24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.