Breakdown Coordinator (Cox Fleet)

Cox Automotive; Burlington (VT); On-site; USD 52,148,000 - 78,253,000; Full time

Benefits offered by this job

Bonus plans

Healthcare

401(k) with company match

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a Breakdown Coordinator to join Cox Fleet. You will troubleshoot events, verify authorization to dispatch, and assign the nearest service provider to perform repairs, ensuring minimal downtime.

Hours vary to provide 24/7/365 coverage; compensation includes hourly pay ranging from $18.17 to $27.31, plus bonus plans and comprehensive benefits such as healthcare, 401(k) with company match, and parental leave.

Qualifications

• High school diploma or GED and 3 years of experience in dispatching for breakdowns or tire maintenance on medium/heavy duty vehicles.
• Knowledge of dispatching and multitasking is required.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization to dispatch the event.
• Assign the nearest service provider to perform requested repairs.
• Advise the customer of ETA and follow instructions.
• Inform supervisor on duty of delays or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Education

High School Diploma or GED

Job description

Fleet service maintenance keeps the world moving. We’re recruiting a Breakdown Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.

What's In It for You?

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

What You'll Do

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Who You Are

You are a proactive problem solver who is eager to grow their career in the automotive industry. Here’s what else you bring to the table:

Minimum:

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• A strong knowledge of dispatching and multitasking.

Preferred:

• Degree in related discipline or industry experience

Availability:

• Class start date: November 2 & December 7, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift

USD 18.17 - 27.31 per hour

Compensation:

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 09/25/2026

EOE, including disability/vets