Branded Service Supervisor - Alabama or Louisiana

Electrolux Home Products, Inc.; Alabama; Hybrid; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an EBS Supervisor, where you'll lead a dynamic team of technicians dedicated to delivering exceptional service in the home appliance industry. This role combines leadership, data analysis, and a passion for customer satisfaction. You'll inspire and mentor your team while driving continuous improvement and optimizing service operations. With flexibility to work remotely or in-office, this position offers a unique opportunity to shape the future of home services. If you thrive in a collaborative environment and are eager to make a difference, this role is perfect for you.

Benefits

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities

Qualifications

• 5+ years of experience in electromechanical service and repair.
• Proven experience in supervisory roles with high-performance teams.

Responsibilities

• Oversee and guide a team of technicians for exceptional service.
• Manage team KPIs and drive continuous improvement.

Skills

Electromechanical service and repair

Team leadership

Data analysis

Microsoft Excel

Microsoft PowerPoint

Customer service

Education

High School Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Power a world of ideas.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role:

As an EBS Supervisor, you'll oversee and guide a team of skilled technicians to deliver exceptional service and repair experiences to consumers. Reporting to the Division Market Manager, this role combines leadership, data analysis, and continuous improvement to ensure a seamless and consistent service operation.

This is an opportunity to inspire, mentor, and collaborate to elevate team performance while innovating within the home service industry. If you're someone who thrives in a leadership role and is passionate about creating effortless customer experiences, this role is for you.

What you'll do:

• Provide daily direction to the EBS Team, ensuring high-quality service repair performance and customer satisfaction.

• Manage team KPIs to meet and exceed operational service delivery metrics.

• Collaborate with Routing and Administrative teams to optimize resources and improve service routes.

• Drive continuous improvement by identifying, evaluating, and executing opportunities to enhance consumer experiences.

• Develop team members through coaching, special projects, job shadowing, and cross-training initiatives.

• Foster an environment of data-driven decision-making and process improvement.

Minimum Qualifications:

• High School Diploma

• 5+ years of electromechanical service and repair work experience

• Proven experience in supervisory roles, with demonstrated strengths of building and leading high-performance teams

• Proficient skills in Microsoft Excel and PowerPoint

• Ability to quickly learn multiple applications

Where you'll be:

This position offers flexibility to work remotely or in a typical office environment in Alabama or Louisiana, with the possibility of reporting to a local office or Regional Distribution Center (RDC). The role includes up to 25% travel within the US, including yearly ride-alongs with EBS Technicians.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.