Brand Representative - Westfield Montgomery, Hollister

Abercrombie & Fitch Spain, SL; Bethesda (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life, helping customers find what they need and maintaining a welcoming environment.

You will engage customers with styling guidance across categories and ensure a well-presented store space. Responsibilities include replenishing product, maintaining presentation standards, handling purchases at the cash wrap, and supporting online orders like in-store pick-ups and ship-from-store.

Qualifications

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs and offer product support and styling guidance across categories.
• Maintain a clean, organized, and visually consistent sales environment.
• Process purchases, returns, and exchanges accurately at checkout.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain presentation standards.
• Process purchases, returns and exchanges at the cash wrap.
• Support Save the Sale orders and in-store pick-up or ship-from-store orders.

Skills

Customer service

Attention to detail

Reliability

Communication

Job description

Our Brand Representatives bring our store experience to life-engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You'll Do:

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What It Takes:

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You'll Get:

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

The starting rate for this position is $17.65 per hour. (i.e., the recruiting pay range for this position is $17.65 - $17.65 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.