Brand Representative - Valley Hills Mall, Hollister

A&F Stores, Inc.; Hickory (NC); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement opportunities

Training and development

Job summary

A&F Stores, Inc. is seeking Brand Representatives who bring the store experience to life by engaging with customers, maintaining a welcoming environment, and providing product support. This role requires creating an inclusive experience and balancing customer engagement with operational tasks.

Key responsibilities include assisting customers on the sales floor, processing transactions, and supporting online orders. The position offers a dynamic environment, opportunities for career advancement, and a merchandise discount.

Qualifications

• Proven ability to create a welcoming and inclusive customer experience.
• Comfortable working in a dynamic environment with operational tasks.
• Strong organizational skills and commitment to attendance.

Responsibilities

• Engage customers with warm, welcoming, and attentive service.
• Support product replenishment and maintain store presentation.
• Process purchases, returns, and exchanges accurately and efficiently.
• Support omni-channel experience by managing online orders.

Skills

Customer engagement

Organizational skills

Attention to detail

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment, including folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What It Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate you for being YOU.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.