Brand Representative - Twelve Oaks Mall, Abercrombie & Fitch

A&F Stores, Inc.; Novi (MI); On-site; USD 12,000 - 16,000; Part time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement

Training and development

Inclusive team environment

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life through caring customer interaction and brand‑authentic engagement. You will help customers find products, maintain presentation standards, and support omni-channel orders at the Novi location.

The role offers a flexible schedule, opportunities for advancement, and a merchandise discount. Join a global team that values individuality and inclusive service at the core of our customer experience.

Qualifications

• Experience delivering in-store customer service.
• Ability to create a welcoming and inclusive experience.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized environment.
• Process purchases, returns, and exchanges at the cash wrap.
• Support Save the Sale orders and fulfill in-store pick-up and ship-from-store orders.

Skills

Customer service

Sales

POS operations

Attention to detail

Tools

Cash register

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment, including folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What It Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate you for being YOU.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.