Brand Representative - The Mall at Millenia, abercrombie kids

Abercrombie & Fitch Co.; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives to create welcoming shopping experiences in Orlando, Florida. You will engage customers, assist them in finding products, and maintain a clean store environment. Responsibilities include providing attentive service, supporting sales floor maintenance, processing transactions accurately, and aiding in online orders. This role is ideal for those who enjoy connecting with customers and ensuring high presentation standards.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges.
• Assist with omni-channel experiences for online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.