Brand Representative - SouthPark Mall (Ohio), Abercrombie & Fitch

Abercrombie & Fitch; Strongsville (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Job summary

Abercrombie & Fitch is seeking Brand Representatives to bring our store experience to life in Strongsville, OH. You’ll engage customers, help them find what they need, and maintain a well-presented store environment.

Role involves handling purchases, returns, and exchanges, replenishment, and assisting with online orders to ensure a seamless omnichannel experience. A welcoming, inclusive atmosphere and reliable attendance are essential.

Qualifications

• Warm, welcoming customer service approach.
• Ability to balance customer engagement with store tasks.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide warm, welcoming service to all customers and guide them in finding products.
• Support replenishment and maintain a clean, organized selling floor.
• Process purchases, returns and exchanges accurately at the cash wrap.
• Assist omni-channel needs: Save the Sale, In-Store Pick-Up, and ship-from-store orders.

Skills

Customer service

Retail experience

Attention to detail

Reliability

Job description

Job Description:Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.What You’ll Do:Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.What it TakesAbility to create a welcoming and inclusive customer experience.Comfort working in a dynamic environment, balancing customer engagement and operational tasks.Strong organizational skills and attention to detail.Reliability and commitment to consistent attendance.What You’ll GetAs an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!Merchandise DiscountFlexible ScheduleOpportunities for Career AdvancementOpportunity to Become a Brand AffiliateTraining and DevelopmentA Global Team of People Who'll Celebrate you for Being YOUCompany DescriptionAbercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANFABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.