Brand Representative - SoHo, Hollister

Abercrombie & Fitch Spain, SL; New York (NY); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Opportunities for career advancement

Brand affiliate opportunity

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. in New York is seeking Brand Representatives to greet customers, help them find items, and provide styling guidance to create a welcoming, on-brand store experience.

You will maintain an organized selling floor, support replenishment, and handle checkout with care. You’ll also assist with online orders, in-store pickup, and ship-from-store tasks, contributing to a smooth omni-channel experience.

Qualifications

• Welcomes customers and creates a friendly shopping atmosphere.
• Balances engagement with operational tasks in a dynamic environment.
• Maintains neat and organized selling floor and presentation standards.

Responsibilities

• Provide warm, attentive service and assist customers across categories.
• Support product replenishment and keep the sales floor visually merchandised.
• Process purchases, returns and exchanges accurately and warmly at checkout.
• Assist with online orders, in-store pickup, and ship-from-store tasks.

Skills

Customer service mindset

Inclusive customer experience

Organizational skills

Job description

Job Description

Our Brand Representatives bring our store experience to life-engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience : Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance : Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations : Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders : Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you!

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

The starting rate for this position is $17.25 per hour. (i.e., the recruiting pay range for this position is $17.25-$17.25 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.