Brand Representative - Pinecrest, Abercrombie & Fitch

A&F Stores, Inc.; Orange (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate Program

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. operates a global, digitally led omnichannel retail environment. This role focuses on delivering a warm, inclusive customer experience while maintaining store presentation and efficient operations in a fast-paced setting.

You will assist customers with product questions and styling guidance, handle sales floor tasks, and support omni-channel order fulfillment to ensure a seamless brand experience.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming service to customers and offer product support and styling guidance.
• Support replenishment and maintain a clean, organized sales area with presentation standards.
• Process purchases, returns, and exchanges with a friendly checkout experience.
• Support online orders such as Save the Sale, in-store pick-up, and ship-from-store fulfillment.

Skills

Welcoming service

Dynamic environment

Organization & detail

Attendance & reliability

Job description

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers; anticipate needs, initiate conversation naturally, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment, including folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What It Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate You for Being You

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e‑commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.