Brand Experience Advocate — Flexible Schedule

Abercrombie & Fitch Spain, SL; City of Poughkeepsie (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement Opportunities

Brand Affiliate Opportunity

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is hiring Brand Representatives to bring the store experience to life by engaging customers with care and representing our brand authentically.

You will help create a welcoming environment and support customers in finding what they need across categories. This role emphasizes balancing customer engagement with operations, including product replenishment, maintaining presentation standards, and processing purchases, returns, and online orders with a friendly checkout

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience : Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance : Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations : Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders : Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer experience

Dynamic environment

Organization

Reliability/Attendance

Job description

Abercrombie & Fitch Co. is hiring Brand Representatives to bring the store experience to life by engaging customers with care and representing our brand authentically.

You will help create a welcoming environment and support customers in finding what they need across categories. This role emphasizes balancing customer engagement with operations, including product replenishment, maintaining presentation standards, and processing purchases, returns, and online orders with a friendly checkout