Brand Ambassador, PT

Socket.dev; Los Angeles (CA); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Lucid Motors is seeking a Lucid Brand Ambassador to welcome guests, answer inquiries, and collect customer information at the studio. You will build knowledge of Lucid vehicles, guide customers through the showroom experience, and help direct leads to the appropriate Sales Specialist.

Role requires strong communication, customer-facing experience, and availability including weekends. Base pay is guaranteed at $23/hour USD, with a comprehensive benefits package and opportunities for equity

Qualifications

• Flexible availability including weekends and holidays.
• 18 years old minimum.
• High School diploma or GED required.
• Authorized to work in the USA (visa sponsorship not available).
• Prior CRM experience (Salesforce preferred).

Responsibilities

• Greet guests and resolve general inquiries.
• Capture leads in CRM and track interactions.
• Assess customer needs and preferences to guide vehicle suggestions.
• Explain features, pricing, and model differences to customers.
• Coordinate test drives and ensure vehicle readiness.
• Support daily studio operations and order paperwork.

Skills

People skills

Customer service experience

Education

High School diploma/GED

Tools

Salesforce

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Lucid is growing our brand. A post luxury brand centered around sustainability and human experience. If you are an effective communicator, love helping people and are thinking about joining the EV revolution, come join us! The Lucid Brand Ambassador is the first point of engagement guests will have at the Lucid studio.

The role

• Welcome guests, resolve general inquiries, and schedule test drives
• Quality lead capture in CRM (Salesforce) inputs for customer interactions and outreach
• Customer Assessment: Ask questions to understand budget, preferences, timeline
• Listen to customer needs to recommend suitable vehicles and collects required customer information
• Refer high-potential leads to Sales Specialists
• Ensure all guests are directed to the most appropriate point of contact
• Develop deep knowledge of Lucid brand, vehicles, and services
• Stimulate customer consideration, explaining features, specifications, pricing of all models
• Provide backend (i.e., non-customer-facing) operational support to ensure completion of order paperwork and clarity on order/vehicle status
• Facilities Management: Ensure food and beverage replenishment from existing inventory and reporting of maintenance requests
• Support Studio Manager in execution of Retail Ops. playbook (i.e. opening / closing checklist)
• Ensure test drive and showcase vehicle readiness (cleaning, charging)
• Assist with daily operations as needed

You bring

• Exceptional people skills, communication is key!
• Ability to deliver an outstanding customer journey for guests entering the Studio
• Experience in customer facing industry (food service, retail, hospitality etc)
• Patience and professionalism
• Comfortable operating in ambiguous retail environment
• Passion for EV industry and building the Lucid brand

Minimum requirements

• Flexible availability including extended holiday mall hours, holidays and weekends
• 18 years old minimum
• High School diploma/GED required
• Prior experience with CRM tool such as Salesforce highly preferred
• Authorized to work in the USA (visas sponsorship not available)
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers
• Valid driver’s license with no suspensions within the past year
• Ability to obtain appropriate state licensing, where applicable

Earn a guaranteed base pay of $23/hr USD, giving you stable and predictable income from day one.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.