Brand Ambassador - Prince Street

Brobston Group; New York (NY); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Diptyque Paris in New York seeks a Brand Ambassador to build relationships with clients through deep product knowledge and exceptional luxury service.

You will greet and connect with clients, provide expert advice, drive omni-channel sales, and uphold boutique standards to grow a loyal clientele. This role requires at least 3 years in luxury retail, flexibility for evenings and weekends, and a passion for beauty and fragrance.

Qualifications

• Minimum 3 years of sales experience in luxury retail; beauty experience is a plus.
• Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook.
• Strong verbal and written communication, and organizational skills.
• Flexibility to work a retail schedule including evenings, weekends and holidays.
• Mandarin/Cantonese language skills preferred.

Responsibilities

• Enhance the client experience across all store areas.
• Greet and welcome clients; connect genuinely and advise on merchandise.
• Provide expert styling and brand knowledge; drive omni-channel sales.
• Promote store policies, returns, promotions and services.
• Maintain selling floor and back-of-house, assist with visual merchandising.
• Achieve personal sales and boutique KPI goals.

Skills

Sales experience

Luxury retail

Communication skills

Microsoft Office

Flexibility

Mandarin Cantonese

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

The Brand Ambassador will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

RESPONSISBILTIES

Enhance the client experience

• Greets and welcomes clients throughout all areas of the store
• Connects with clients in a genuine and meaningful way
• Provides clients advice and knowledge that they may not have realized they needed
• Makes every client interaction a personal and seamless experience
• Exhibits behavio rs that support client satisfaction goal (KPI)
• Boost sales through omni channel and out of home base selling
• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge
• Recommends merchandise based on expert product knowledge and client preferences
• Graciously takes returns and offers options based on client’s needs
• Proactive in ability to identify and recommend merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Promotes benefits of the AYS program
• Achieves personal sales and boutique KPI goals

Cultivate and grow client base

• Cultivates the client relationship through personalized connection
• Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/building spend of existing clients
• Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationships
• Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand business

Champion operational excellence

• Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
• Follow and implement company policies and procedures
• Completes daily opening/closing checklists

Contribute to team success

• Partners with others to provide the best client experience
• Actively creates a positive work environment through teamwork and collaboration
• Maintains positive working relationships throughout the company

REQUIREMENTS

• Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable resultsil>
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Beauty and Fragrance Industry;
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.
• Mandarin/Cantonese speaker preferred

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Hourly Rate: $23- $24

Diptyque is committed to diversity in all its forms and considers each application carefully.