Brand Ambassador (Marin)

Diptyque Distribution LLC.; California (MO); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Bonus potential

Competitive benefits

Professional development

Job summary

Diptyque Paris is seeking a luxury retail sales associate to enhance the client experience across our boutique and channels. You will greet clients, provide personalized advice, and demonstrate product knowledge to drive sales and satisfaction.

Ideal candidates have at least 3 years in luxury retail, strong communication, and the ability to work evenings, weekends, and holidays. MS Office proficiency and a collaborative spirit are a plus in our diverse team.

Qualifications

• Minimum of 3 years of sales experience in luxury retail.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication and organizational skills.
• Flexibility to work a retail schedule including evenings, weekends and holidays.

Responsibilities

• Greet and welcome clients across the store.
• Provide clients advice and knowledge to enhance their experience.
• Educate clients on merchandise, events, promotions, policy and services.
• Demonstrate expert styling and brand knowledge and drive sales.
• Maintain selling floor and assist with visual merchandising.

Skills

Sales experience

Luxury retail knowledge

Customer service excellence

Tools

Microsoft Office

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

RESPONSISBILTIES Enhance the client experience

• Greetsand welcomes clients throughout all areas of the store
• Connectswith clients in a genuine and meaningful way
• Providesclientsadvice and knowledge that they may not have realized they needed
• Makes every clientinteractiona personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge
• Recommends merchandise based on expert product knowledge and client preferences
• Graciously takes returns and offers options based on client’s needs
• Takes anomnitudeapproach to identify and recommend merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Promotes benefits of the AYS program
• Achieves personal sales and boutique KPI goals

Cultivate and growclientbase

• Cultivates the client relationship through personalized connection
• Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/buildingspendof existing clients
• Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity

through out-of-home-baseselling and strong client relationships

• Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand business

Champion operational excellence

• Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
• Follow and implement company policies and procedures
• Completes daily opening/closing checklists

Contribute to team success

• Partners with others to provide the best client experience
• Actively creates a positive work environment through teamwork and collaboration
• Maintains positive working relationships throughout the company

REQUIREMENTS

• Minimum of 3 years of sales experience inluxuryretail industry; beauty experience a plus
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint,Outlook;
• Industry awareness and strong businessacumen;
• Strong verbal and written communication skills and excellent organizationalskills;
• Passion forthe Beautyand FragranceIndustry;
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing thateach individual'sunique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks. Hourly Rate: $23 - $24 Diptyque is committed to diversity in all its forms and considers each application carefully. At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.