Brand Ambassador Manager - Luxury Retail, Soho

Moncler S.P.A.; New York (NY); On-site; USD 72,000 - 82,000; Full time

Job summary

Stone Island is seeking a Client Advisor Manager in Soho to lead a team, coach for sales excellence, and cultivate deep client relationships. The CAM will report to the Store Manager and partner with HR to build high-performing teams, contributing to succession planning and shop performance.

This role emphasizes delivering the Stone Island Client Promise, achieving KPIs, and driving client experience. The candidate should bring luxury retail leadership and a proven track record in high-end sales

Qualifications

• Bachelor’s degree a plus.
• Minimum 5 years of progressive retail experience.
• Minimum 3 years of experience managing teams in retail, luxury retail, or service-related industry.

Responsibilities

• Lead and coach a team to achieve sales goals and deliver the Stone Island Client Promise.
• Cultivate client relationships and leverage clienteling tools to reach KPIs.
• Recruit, develop and succession plan with HR and Store Manager/Director.
• Manage performance with monthly reviews and continuous coaching.
• Oversee store operations, visual merchandising, and adherence to brand standards.

Skills

Team leadership

Hiring

Vision management

Courage

Client focus

Sales generation

Ethics and quality

Business acumen

Communication

Education

Bachelor’s degree

Tools

MS Word

MS Excel

Outlook

Job description

Stone Island is seeking a Client Advisor Manager in Soho to lead a team, coach for sales excellence, and cultivate deep client relationships. The CAM will report to the Store Manager and partner with HR to build high-performing teams, contributing to succession planning and shop performance.

This role emphasizes delivering the Stone Island Client Promise, achieving KPIs, and driving client experience. The candidate should bring luxury retail leadership and a proven track record in high-end sales