Brand Ambassador

Ralph Lauren; Clarksburg (MD); On-site; USD 21,000 - 25,000; Full time

Job summary

Ralph Lauren is seeking a Brand Ambassador to deliver a personalized, inspiring shopping experience and uphold the brand’s standards in a high-volume environment. You will be the first point of contact for customers, demonstrating fashion knowledge, assisting with sizing, and guiding them through store programs.

Role requires flexible scheduling including day, evening, weekends, and possibly overnight shifts.

Qualifications

• Retail experience in a high-volume environment preferred.
• Effective communication with customers and store personnel.
• Ability to move around the sales floor, stock/dressing room and office; lift up to 30 lbs.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Meet or exceed KPI goals and use brand tools to drive performance.
• Contribute to monthly, quarterly, and annual sales plans with the team.
• Connect customers through the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on programs, resources and offerings.
• Assist in fitting rooms with sizing and store standards.
• Maintain store standards and complete opening/closing duties.
• Support floor sets and replenishment (ISOS).
• Participate in company trainings and initiatives.
• Balance tasks while prioritizing the Ralph Lauren experience.

Skills

Customer service

Sales objectives

Team player

Customer focus

Curiosity

Resourcefulness

Inclusivity

Fashion knowledge

Tools

Cash register

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
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Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity.
Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.
  

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• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.