Brand Advocate Position in Worcester, Massachusetts

Cellairis; Worcester (MA); Sur place; USD 15 000 - 19 000; Plein temps

Résumé du poste

Cellairis in Worcester, MA seeks a Brand Advocate to drive in-store sales and deliver high-energy customer experiences. You will use scripted approaches to engage walk-by traffic, quote repairs, and invite customers to join the mailing list or visit the service counter.

Strong communication, reliability, and a friendly, persistent attitude are essential. The role emphasizes outbound energy, ongoing customer interaction, and a professional image in a fast-paced retail environment.

Qualifications

• Excellent communication skills and high energy levels.
• Ability to build relationships with clients and provide genuine service.
• Comfort with standing for long periods and lifting up to 25 lbs.

Responsabilités

• Perform customer conversion sales at store entrances using engaging scripts.
• Encourage sign-ups for mailing lists and promote offers.
• Persuade customers to obtain quotes for repairs and to visit the counter.
• Maintain a positive, energetic, and professional storefront presence.

Connaissances

Outgoing

Approachable

Persuasive

Sales skills

Self-motivated

Results oriented

Objection handling

Energetic

Customer service

Description du poste

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Worcester, Massachusetts - Brand Advocate

Job Title

Brand Advocate

Department

Retail/Sales

Reports to

Store Manager

Location

Worcester, Massachusetts

Dress Code

Cellairis Retail Dress Code

Travel

N/A

Benefits

N/A

Schedule

Multiple Shifts Available

Core Competencies

• Outgoing and approachable
• Persuasive personality
• Proven sales skills
• Determined and Self‑Motivated
• Results‑Oriented
• Persistent in nature
• Ability to turn objections into leads

Required Attitude/Personality

• Drive and Urgency:
  • Has tremendous energy and initiative to drive customers to the store and generate sales.
  • Able to memorize scripts and use them naturally and with high energy. Can recognize and capitalize on an extremely high percentage of sales opportunities.
• Attitude:
  • Always has a positive and open attitude and it positively affects team members around them. Always open to coaching and new techniques. Never appears to be discouraged and is always moving forward.
• Genuine Customer Service:
  • Has genuine concern about customers, and knows the Customer Service Guide front to back.

What Type Of Person We Want

• Cellairis is looking for self‑motivated people who want to be in a highly visible, fast‑paced, and competitive retail role.
• We want someone who can turn a failure into a positive action and great successes into examples for the future.
• Perfect role for someone who is athletic, highly energetic, and in excellent physical condition

Job Description

Perform customer conversion sales at the Cellairis walk by entry doors. Similar to a product sampling program: you will be enticing each walk by customer with free products so that he or she will be inclined to come to our store and ultimately commit to a purchase. You will be using AIDA model (attention, interest, desire, action) based scripts to get the walk by customer to the Cellairis counter. You will persuade and encourage the customer to show us their broken phone, receive a repair quote and or join our mailing list by offering free products. In order for the consumer to receive their free goods or services from Cellairis they will need to come to the Cellairs counter and agree to certain participation terms. Your job is to make them aware of these special offers, entice and drive them to our store.

Hiring Requirements

• Required Skills:
  • Excellent communication skills, highly energetic, and approachable
  • Ability to have genuine customer service skills and develop relationships with clients
  • Cognizant of spending time with the right prospective customers
  • Physical skill requirements
    • Stand for long periods of time
    • Lift 25 Lbs.
  • Own reliable transportation/Valid Driver’s License
  • Professional appearance

Previous Work Experience

• Retail experience recommended but not required:
  • 1-3 years in a retail sales environment
  • Proven ability to meet and exceed sales goals
  • Sampling selling experience is a plus

Disclosure Statement

Candidates are required to have their own (not public) means of transportation and must have a manageable commute. Cellairis reserves the right to determine an acceptable and a non‑acceptable commute distance. This job description is not necessarily an exhaustive list of all requirements, or working conditions associated with this job. Although this job description is intended to be an accurate reflection of the current job, the company reserves the right to revise the job or to require different tasks be performed when circumstances warrant, including but not limited to emergencies, changes in personnel, workload, rush jobs, or technological developments. We are a smoke free work environment and strive to employ Nonsmokers. All employees share in and have the responsibility for enforcing this policy. This policy's intent is to provide a safe and healthy work environment for our employees. All Candidates are subject to a Reference Check/Background Check/Credit Check/ Drug Screen/Skills Assessment/ Personality Assessment/ Language Proficiency Testing.

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