Branch Support Specialist

World Finance; Greenville (SC); Hybrid; USD 35,000 - 48,000; Full time

Job summary

World Finance in Greenville, South Carolina is seeking a Branch Support Specialist to assist Branch Associates with daily operations, customer inquiries, and loan error resolution.

The ideal candidate will have strong Microsoft Office skills, good problem solving abilities, and a team-oriented mindset. A high school diploma or GED is required, with at least one year in an office setting; some travel may be required.

Qualifications

• Proficient in Microsoft Word, Excel, and Outlook.
• Strong problem solving, critical thinking, and communication skills.
• Team-oriented and aligned with company values.

Responsibilities

• Assist Branch Associates with drawer balancing, account questions, and loan errors.
• Coordinate with Training and Accounting on special projects as needed.
• Support policy, procedure, and day-to-day office operations.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Diploma or GED

Job description

# Branch Support Specialist### Full timeGreenville,South CarolinaR19127**Essential Duties and Responsibilities:*** Assist Branch Associates verbally and in writing with the following: + Drawer balancing issues + Customer account questions + Errors on loans + Check, receipt, and disbursement errors + Downtime loan or payment concerns + Misapplied payments + Operational procedure questions + NSF check returns + Pay by phone questions + Other policy, procedure, and support questions not specifically listed above* Work directly with other departments, such as Training and Accounting to complete special projects as needed**Qualifications:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:* Proficient in Microsoft Word, Excel, and Outlook* Demonstrates good problem solving skills, Critical Thinking, Strategic Thinking, Innovation* Demonstrates going above and beyond consistently and acts as a role model for the company’s mission, vision and values**Education and/or Experience:*** High school diploma or GED equivalent* 1 year of previous work experience in an office environment* Some completed business courses are preferred**Physical Demands:*** Must be able to constantly remain in a stationary position* The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer* Occasionally may require light lifting up to 25 pounds**Work Environment:*** Office environment* Occasional travel may be required*This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.*