Branch Supervisor

Hvcu; Town of Hyde Park (NY); Presencial; USD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base & Variable Pay Structures

Paid Personal, Holiday & VolunteerTime

Professional Development & Training

Student Loan Repayment & Tuition Reim-

Medical, Dental & Vision Coverage

401(k) With Employer Match & Non-Elect

Life, Short-term & Long-term Disabi/

Discounted Loan Rates & Fees

Resumo da oferta

Hudson Valley Credit Union seeks a Branch Supervisor in Hyde Park, NY to lead staff, ensure exceptional member service, and maintain branch operations with a focus on compliance and risk management. The role emphasizes coaching, development, and adherence to credit union policies.

Candidates should have prior teller or cash-handling experience and at least one year of supervisory experience, plus NY Notary Public and NMLS registration. Join a team committed to member value and growth.

Qualificações

• High School Diploma or GED required
• Notary Public license in NY required after 6 months on the job
• Registration with NMLS required
• Minimum 2 years teller or cash handling experience
• Minimum 1 year supervisory or leadership experience preferred

Responsabilidades

• Interview, hire and develop employees; foster engagement and coaching.
• Supervise day-to-day branch operations and ensure member service.
• Maintain operational integrity and compliance, audits and security.
• Guide staff on digital delivery systems (Online Banking, Bill Pay, Contact Center).
• Adhere to policies and training including BSA.
• Budget input and revenue enhancement opportunities.
• Promote products and services to support branch profitability.
• Attend regular and predictable attendance.

Conhecimentos

Leadership & coaching

Customer service

Coaching and development

Communication

Team management

Formação académica

High School Diploma or GED

NYS Notary Public license

NMLS Registration

Descrição da oferta de emprego

Overview

Hudson Valley Credit Union is currently recruiting for the position of Branch Supervisor. Primary Function: Ensure the delivery of an exceptional member experience while maintaining operational integrity of the branch. Foster employee development through training and coaching to inspire actions that increase engagement and productivity in order to meet branch and organizational goals.

Responsibilities

• Interview, hire and develop employees. Build employee engagement through consistent communication, coaching and reinforcement of organizational values and modeling of critical behaviors.
  
• Utilize HVCU’s coaching and development tools to provide consistently meaningful feedback to employees.
  
• Supervise the day-to-day activities of the branch, modeling the highest level of member service while processing transactions and resolving potential member issues.
  
• Ensure standard operating procedures are being followed and provide guidance and training to branch employees to resolve operational issues, exceptions and adjustments.
  
• Responsible for all aspects of branch operations including the completion of branch audits, security checks and regulatory compliance to effectively manage risk.
  
• Set clear expectations to deliver high quality service leveraging the HVCU Sales & Service model to promote the Credit Union’s products and services and support branch profitability.
  
• Look for opportunity to enhance revenue, reduce expenses, create efficient processes and improve operations. Submit annual budget recommendations to the Branch Manager.
  
• Coach staff to expand the use of alternative digital delivery systems by explaining the merits of other systems such as Online Banking, Bill Pay and Contact Center.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Qualifications

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• NYS Notary Public licence following 6 months achievement of independence on the job required
• Registration with the National Mortgage Licensing System and Registry (NMLS) required
• Minimum 2 Years Teller or cash handling experience in a financial institution or retail environment required
• Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred

Why Choose HVCU?

Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks:

• Base & Variable Pay Structures

• Paid Personal, Holiday & Volunteer Time Off

• Professional Development & Training

• Student Loan Repayment & Tuition Reimbursement Programs

• Medical, Dental & Vision Coverage

• 401(k) With Employer Match & Non-Elective Employer Contribution

• Life, Short-term & Long-term Disability Insurances

• Discounted Loan Rates & Fees

Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.